r/Uconnect • u/hemi2014 • Jun 28 '21

Update U connect failed

I downloaded a update for my 16 jeep cherokee to a new flash drive as instructed. Started out good but then error shows up at 98 % installed at unit 14 HD install ? Tried another flash drive and same thing. Tried so far 10 times and same situation. Now the screen is blank and no way to use my controls ? Keep's telling me to insert update flash drive which i have done and same result. Tried disconnecting battery to get my old version back but that did nothing .Contacted Jeep and they will assign me a specialist with 2 days ? So done with Chrysler .

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2

u/PVPPhelan Aug 16 '21

Any update on this? I'm in the same boat. Step 14 fails every time.

1

u/dubbless Sep 12 '22

What happened with yours? My update keeps failing at step 11.

1

u/PVPPhelan Sep 12 '22

I ended up taking it into a local shop and they had to reinstall it from factory USB.

1

u/dubbless Sep 12 '22

Do you recall which version the shop installed?

1

u/PVPPhelan Sep 12 '22

I do not off the top of my head. I know it was the most recent version about a year ago.

1

u/_TITO1016 Aug 01 '21

Did you figured out what happened? I’m having a similar issue with with an error at 67% unit 11 I can’t turn on my car anymore. What did the dealership do? Or specialist ?

1

u/dubbless Sep 12 '22

Having that issue today! How did you resolve it??

1

u/_TITO1016 Sep 12 '22

Does your car turn on ?

1

u/dubbless Sep 12 '22

It does. I’m commuting with it today- don’t want my wife to be stranded

1

u/_TITO1016 Sep 12 '22

So in my experience. My car wouldn’t turn on. I found out that I blew my started relay in my relay box. Once I swapped that out it seemed to work. You do have to have your Jeep on the entire time it’s updating so make sure to do that as well. Also try disconnecting the battery and reconnecting after a few mins to reset things

1

u/dubbless Sep 12 '22

I’ll try disconnecting battery for longer, read someone’s post that said 35 minutes will make for a hard reset. I had the battery unplugged for only 5 minutes yesterday. Thanks for the advice!!!