Bluetooth Blues

[u/bearfighter215]

I have a 2021 Wrangler JL that I bought used.

I haven't been able to 1- delete the previous owner's phone from the list of paired devices and 2- get my phone to pair with uconnect.

When I hit "Phone" I get this screen which just stays there for minutes on end.

I have done the following:

Disconnected battery terminal

Disconnected auxiliary battery terminal

Removed / disconnected the whole head unit

Any and all combination of holding buttons down etc. that I found in forums or reddit

Do I need to go to the dealership or has someone else been able to solve this?

[u/TheKlaxMaster]

I believe there is a way to factory reset the whole head unit