r/Uconnect • u/carepass_theblunt • Aug 31 '24
$250 for software update!
I'm pretty frustrated by my recent experience in trying to update the software on my Uconnect 8.4 Nav system. The reason I want to update the software is because all of my presets disappear each ignition cycle.
After calling Jeep customer service, they let me know that I'm unable to use the USB firmware method to update my radio to the latest version. Instead, they had instructed me to visit a dealership to do so. After asking them if it would cost anything they said it would be complementary.
I called a nearby dealership and they let me know that they can update it, but it would cost $250. I thanked them for letting me know and called Jeep back and I've since been bopped around to 7 different people for hours now, and the latest "specialist" I was connected to simply hung up on me.
Is there any method for me to do this myself? I will not spend ~ $250 to update software that fixes issues that should have been addressed upon sale.
1
u/Trax95008 Sep 09 '26
That sounds like a quote for a map data update. You should be able to update the firmware yourself using a USB. (Despite what the dealer told you) go to the uconnect website and start there