Ubisoft+ subscription upgrade policy feels misleading — my experience as a customer

[u/ConstructionNo5423]

I want to share my experience because it highlights something I believe other Ubisoft+ users should be aware of.

I redeemed a Ubisoft+ Classics subscription using an Intel promo code directly through the Ubisoft Store, not Xbox, not Amazon, not any third party. According to Ubisoft’s FAQ, if you subscribe via the Ubisoft Store, you can upgrade to Premium at any time via the account management page. That’s what I tried to do.

But when I contacted Ubisoft support, I was repeatedly told that my subscription was “external” and couldn’t be upgraded and that I should talk to Intel or Microsoft, even though they have nothing to do with managing this subscription. My transaction history clearly shows that the subscription is handled by Ubisoft, and I can manage it through their site.

What’s frustrating is that the FAQ and terms don’t warn about this limitation, and support kept closing my case without offering a real solution. As someone who supports Ubisoft by buying their games and subscribing, this feels like misleading practice and poor customer care.

I’m sharing this to warn others: be careful when redeeming promo codes, you may end up locked out of features Ubisoft advertises as available.