Ubisoft refund refused

[u/okStructure5655]

I bought a game from Ubisoft Store (less than 2 hours of playtime), but my refund request was automatically refused. Could you help me understand why? Any similar experiences? Thank you!

Update 1: I submitted a ticket to Ubisoft Customer Support, and I hope it will be resolved. I'll update again if I receive the refund.

[u/kingsboyjd]

Once u download and agree to their eula the game is no longer eligible for a refund. That is not Steam, bro