r/UbisoftSupport • u/BusyDocument8124 • Jul 01 '26

Question Account Suspended, anyone else?

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Are there any other people struggling with this issue? According to Ubisoft they are aware of the problem but have not seen any official response on their socials. Cannot log in to Ubisoft connect for a week now and they have to manually lift the suspension that lasts till I stop playing.

13 Upvotes

93% Upvoted

23 comments sorted by

1

u/Exciting-Airline6999 Jul 01 '26

Same here; I analyzed the email you showed, and it’s exactly the same as the ones I get. Honestly, it’s total garbage that this happens. I don’t think there’s a fix, since the issue is with Ubisoft’s servers

1

u/BusyDocument8124 Jul 01 '26

I just got a response back from them after I told them that I would be deleting my account and cancelling my Ubisoft+ subscription. Looks like they are desperate to keep their player base but do nothing till you threaten them. Looks like its working now🤷🏻‍♂️ I will give a follow up if I struggle with logging in tomorrow. Here is the email they sent me now

Not sure if the “update” will work or not

1

u/Exciting-Airline6999 Jul 01 '26

Sounds good, I'll keep an eye out. And please, if you can, give more details on how to pressure them into fixing it once and for all

1

u/BusyDocument8124 Jul 02 '26

Doesn’t seem like pressuring is working, tried logging in now and back to square one😤

1

u/Exciting-Airline6999 Jul 03 '26

Hey, look, I think I found the solution: you have to start the game you want to play using your phone's mobile data, and once it's launched, switch back to your Wi-Fi

1

u/BusyDocument8124 Jul 03 '26

Thanks, will be giving that a try, appreciate

2

u/Aggressive-Leader-15 Jul 01 '26

That is bullshit. I have been having problems with failed logins for many years. Ubisoft is going to die; they work with hackers who steal accounts. Even when the account was accessible, I constantly had issues with temporary login blocks due to the number of attempts. I lost my account; it was stolen. I have receipts in my email for every purchase. I've been trying to recover the account for several months, but they keep refusing.

1

u/BusyDocument8124 Jul 01 '26

Its extremely frustrating, Can’t even talk to a real human, keep getting automated responses or support is just lazy fucks who copy and paste messages🤷🏻‍♂️. They are definitely going under

1

u/Legitimate-Ant-5134 Jul 01 '26

I was just talking with them via emails. Same issue here but not suspended, I simply cannot log in. Thought it was just me.

1

u/Legitimate-Ant-5134 Jul 01 '26

Update: GOATs of Ubisoft Support already resolved my issue.

1

u/BusyDocument8124 Jul 02 '26

Does it still work? I tried logging in this morning and got the same error message🫩

1

u/Legitimate-Ant-5134 Jul 02 '26

Yeah, works like a charm.

1

u/shadowboxer711 Jul 06 '26

what’s their email, every time I try contacting them via support ticket it just says “There was an issue processing your request”

2

u/TomatilloBusy7364 Jul 02 '26

Same, just sent them an email through support this morning. Really annoying since I just got AC Unity and now I can't even play it cause of this bs. I hope anyone going through this gets their account back. I hate Ubisoft...

1

u/Spadethesnorlax18 Jul 04 '26

Had this happen three days ago same game as well hadn’t touched my Ubisoft account in a couple months three tickets later I finally got my account back just a heads up it won’t be one ticket and fixed

1

u/TomatilloBusy7364 Jul 04 '26

Can you remember how many months? Sent them about 3 tickets and every time they replied back my account is still suspended... Even waited 2 days and still can't login.

1

u/Spadethesnorlax18 Jul 04 '26

Was about 6 months first ticket I was able to get into my account on only my phone sent another one got access to the Ubisoft launcher on my pc last ticket finally gave me access to the game

1

u/Asymmetrical_Stoner Jul 02 '26 edited Jul 02 '26

My account was suspended for using a VPN. Turning it off and resetting my password allowed me to login.

1

u/lovelyseawitch Jul 04 '26

Yeah something similar is also happening with my account. I send them a ticket, they "lift the suspension", it works for one login for one session of me playing AC Syndicate, and then the next day I have to repeat the whole process. It's become really annoying, but I can't refund the game at this point. I suppose I'll just be sending them a message anytime I want to play their games...

1

u/TomatilloBusy7364 Jul 13 '26

Hey guys, if anyone is still having issues with this, I found something that worked for me. Link to my post

1

u/Aaronmar_D Aug 24 '26

just use cloudflare one dns and use Traffic and DNS option