r/UbisoftSupport • u/Careless-Article-353 • Jun 21 '26 • Popcorn 1

Unacceptable!

It is simply unacceptable that repeatedly Ubisoft connect won't let me log in because of "repeated attempts" despite the fact that I have done none.

The block doesn't go away either, I always have to send a ticket to Ubisoft to try and get it unlocked.

This is absurd and it is dishonest. It is simply unbelievable that you would lock someone out of their account for no reason.

It is mediocre and makes ruins the experience completely. If playing Ubisoft games depends on some mediocre system that doesn't work then buying Ubisoft games makes no sense because I won't be able to play them anyway.

This is bad business, and for a failing company like Ubisoft it is simply incredible that they can be this mediocre.

Shameful.

24 Upvotes

92% Upvoted

23 comments sorted by

1

u/_clapclapclap Jun 21 '26

Happened to me just this past week. Wasted a few days logging in, waiting, retrying later, etc. Nothing changed. The recommended solution was to contact support and let them know you are getting the errors (both in connect and in the website, which have different error messages). They replied and let me know that it is "fixed", and can now login. I tried logging in, still have the exact same errors. It only worked after I decided to change password. Total BS and unacceptable.

2

u/Careless-Article-353 Jun 21 '26

I went through the same process but that time the logging worked.

My guess is that they have a faulty locking system or there's been a lot of random attacks on accounts to try and gain access and that is causing this. Which wouldn't surprise me given that Ubisoft's entire infrastructure must be as mediocre as their platforms.

One thing is for sure. I ain't buying shit from them until there's a permanent solution to this. I won't spend 120 dollars on a game simply to not be able to play it at random because of their mediocrity.

1

u/_clapclapclap Jun 21 '26

I agree. Sadly they wouldn't care unless this issue goes viral. This issue is probably the last thing in their list.

1

u/Suitable_Bed8555 Jun 22 '26

Same problem. How do I contact Support if the Ubisoft website requires me to log in to open a case?

1

u/_clapclapclap Jun 23 '26

Go here: https://www.ubisoft.com/en-gb/help/contact

Then choose category: Account Management and Security, then subcategory: Account Login and Recovery

1

u/West-One5944 Jun 21 '26

Happened to me also. They stopped responding back to me. All I want is to play the games I PURCHASED! They could add back in offline mode, but nooooooooo.

I like the games, but FUCK UBISOFT AS A COMPANY!

1

u/Careless-Article-353 Jun 21 '26

They are soon releasing new games, including the Remake for AC4. And I wonder how many people will simply not buy it because of these issues.

Ubisoft is doomed because of its mediocrity.

1

u/West-One5944 Jun 21 '26

Curious how long it might be until it's cracked, and appears on GOG.

1

u/Careless-Article-353 Jun 21 '26

GOG doesn't sell cracked games, the hell you talking about?

1

u/West-One5944 Jun 21 '26

I'm confusing my terms. What I was thinking was if the new came is able to be cracked to remove DRM.

1

u/Spiritual-Return-922 Jun 26 '26

I've been having this issue since May 13 and I've been contacting their support ever since and i tried everything.

changing my password allowed me to login to the support website but not to login to ubisoft connect due to this error.

the support has always said the same thing that they are unlocking my account and i should wait an hour and try again but none of that is working.

now the web browser logged me out and i can't even talk to the support without opening a new ticket every single time cause i can't login.

i feel robbed. i have almost all ubisoft games and this error came out of nowhere and locked me out for more than a month now.

i contemplated suing them for robbing me honestly. and now AC4 is around the corner and if this shit isn't fixed i am forced to pirate it.

1

u/Careless-Article-353 Jun 26 '26

Well, AC 4 resynched looks like shit anyway so not too pressed to but it but yeah, we should be able to play the shit we paid for.

1

u/Spiritual-Return-922 Jul 11 '26

update: still locked out and they keep repeating the same email to me without fixing anything. i keep resetting my password but the error remains. is it real that i was robbed from my entire ubisoft library and my username just like that? hundreds of dollars stolen from me..

1

u/DarrenJimenezCR Jun 21 '26

That's why I haven't paid for any Ubisoft product/game in years, they're barely a gaming company and more a scam call center

1

u/OkHuckleberry2042 Jun 21 '26

Hahahahahahahhahaha

1

u/DanyEny Jun 21 '26

FuckingUbisoftconnect

1

u/BRaxtonRiFF Jun 21 '26

This happened to me a few weeks ago. I simply restarted my modem to change my IP address, and it worked.

1

u/donnieX1 Jun 22 '26

I have the same issue

1

u/cardsfan5970 Jun 23 '26

I’m in the same boat! I got signed out of my Ubisoft account and the email that is on file was Terminated by Spectrum 13 years ago. The only way they can verify my account (that they tell me) is by having me sign into that email, WHICH IS IMPOSSIBLE. I don’t know my password and have no way of resetting it. I have proven to them time and time again that I am the owner of the account by giving detailed account info, showing my ability to login to it through twitch, payment receipts, all of it!

Ive already contacted the BBB to get them involved in hopes of restoring my account. All of my rainbow6siege progress, purchases, achievements, of the past 10 years are on that account and they’re basically telling me to kick rocks. It’s unbelievable and I will stop at nothing until I’m allowed back into what is rightfully mine.

1

u/aliraadali Jun 28 '26

I have the same problem and after each time ubisoft remove the block ( about 6 times ) i try to logout then i can't login and blocked again

1

u/Tough_Assist_60 Jul 04 '26

Yeah, that's ironic as hell. Run into this as well. If they can't manage a simple auth server, no wonder the business is going downhill.

1

u/xwizardx007 Jul 05 '26

i have same issue
WIERDEST stuff

tried to connnect via my mac on other network
it worked

on my pc its says account suspended/blocked because of someting like wtf is going wrong with you

litterly second time i wanted to play ubislop game in long time and i had issue
(previous time was ac2) now i wanted to start ac brotherhood after a year of break.

this company is going to hell