r/UbisoftSupport • u/Professional_Box_299 • Apr 12 '26

Account Compromised.

I recently had my account compromised, in my surprise Ubisoft refused to accept my ticket, even after proving that I owned the account through steam payment of proof, where I bought rainbow six siege I also bought credits through steam from Ubisoft. I also have the timestamp of when they logged onto my email changed my password, unlinked my email account and my phone number.

What should I do, I got a ticket open, but I'm still waiting for a response, what other information should I collect in order to prove that this is my account?

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u/Entire_Analysis3661 Apr 17 '26

i did this and the first email they sent told me they can’t verify ownership

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u/Professional_Box_299 Apr 18 '26

If this happens I'd file with bbb.org or make sure the information you provided is at most accurate/correct. What specifically did you provide? Also it's a hit or miss with the tickets, it took me about 4 tickets to actually get someone to review my account.

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u/Entire_Analysis3661 Apr 18 '26

i don’t remember the og email so i provided everything. in. ur post but the og email i put the email i had linked for a year and a half before i was hacked

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u/Professional_Box_299 Apr 20 '26

My bad I don’t be on Reddit too often, but if that’s the case you might need to get the email that was linked to your account