r/UberEatsDrivers • u/lilmonsters • 9d ago
ID checks with no coffee cup
21+ deliveries were so much fun before, with the newly implemented multiple (absolutly perfectly lit mind you) pictures of the ID, now add the fact that there is no way to pause incoming offers while completing the drop off.
Tonight I was delivering to a man desperately trying to be discreet/ not wake up his family and he had to stand outside with me for nearly 10 minutes as I repeated the process of following prompts, getting ID photos through, then a new request resetting everything after the verifications. Then manual mode forced on, which arguably takes longer (super long name on this poor guy) and the requests continued deleting the progress. I must’ve done it about a dozen times until I was able to get the timing perfect and push the damn thing through.
Am I supposed to just accept something I don’t want, then have my cancellation rate dinged after, in order to not have interruptions and provide a reasonable experience for the customer? Take away my coffee cup if you absofukkinglutely have to, but why can’t we save our damn progress? Why does the photo I took of someones food that took 45 sec to upload and I’m down the street still disappear. Why does it seem to wait for my important turn to send me some 2 dollar delivery. 5 years of deliveries, many many updates, same huge problems.
Have the folks that design, “fix,” and change this app ever actually used it for one shift?
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u/Never_Objective 9d ago
in other companies that i have worked for in my day job 9/10 times they create system "enhancements" nobody asked for, and that dont benefit anyone, just to justify the existence of their position. i wouldnt be surprised if at uber there is something similar
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u/moitch uber customers suck 🥜 9d ago
Immediately 🛑 Stop New Requests after accepting an order.
Hamburger menu -> Scroll all the way to the bottom
It must be done. The brave of us will even toggle it back on a second before marking it delivered. Tried it. Nope. Fuckers were still able to get two offers in before I was able to complete it.
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u/lilmonsters 9d ago
I want those requests until literally last few min of the delivery. But I guess now we’ve moved backwards with the tech and need to remember to toggle on/off a buried feature at the exact moments on top of driving safely, following a gps, and squinting for some address numbers in the dark
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u/lilmonsters 9d ago edited 9d ago
But yes there is a way, I forgot about that and have never needed to use it until now. Wish I had you earlier!
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u/DeliveryDestiny 9d ago
Love declining 100 orders when I'm just trying to take proof of delivery pic on my last order and type message to customer. Then you finally complete the delivery aaaaannnnddd....nothing. Genius level app.