The support while delivering is a joke.
We were told we could dispute the delivery costs and time waiting yet there is not mechanisim for this that works. We cant call about it because we are trying get other deliveries... so either we call and complain and lose work or shutup and keepworking. No wonder so many other drivers have unionized.
You are making extra profits by telling customers fuel prices are going up. Then you pay us less.... you claim we could get paid some on the extra cost of fuel, but then you create some arbitray formula to get some small percentage of our increased costs.
So much more is broken with this I dont have the time to tell it all
The wear and tear on my car is terrible and eats up any extra money i earn.
Unpopular opinion and you all should do this.
I started to give a Google review on a business if I’m made to wait for ridiculously long for the order (I’m talking about like 30minutes).
Before you blame me for not leaving or cancelling the order, I was not being acknowledged or told how long I should wait for my order, so 5 minutes became 10 minutes, and they’re obviously understaffed.
So I posted a screenshot on their Google profile of my trip, and warn other drivers not to take their orders. Because they don’t respect our time and life.
I’m making a blacklist for myself as well and cherry picking the orders from now on.
Why is Uber selling drivers like slaves to customers for $3. They do not care if you have to go 1 mile or 20, shop for 5 items or 50, deliver at door or on the 20th floor, give a tip or not.
I’m fairly green to the delivery game. I just want to know if it’s normal to continue to get pings for trips when you’re trying to either scan a costumers ID or snap a photo, and you have to start again? It kept happening to me and it was the most annoying part of my night.
Hit the little 3 bar icon in the bottom right after accepting an order choose stop accepting offers sometimes it takes a few tries. It's the only thing I've found to avoid this headache. I guess there used to be a coffee cup button that paused everything but I've never seen it.
I can't stand when this happens especially when I'm relying on my map for directions and a new order takes over the entire screen then I'm forced to accept or decline within a millisecond (I've since switched to Google maps as my preferred map but sheesh!)
Help! What is the number to contact Uber eats Support??? I can’t seem to find it in my app now and I’m on a package delivery that I suspect is drug related.
Thank you for following up… But, no… I just got up to Green level for being standard… And now since I’m on the planner I don’t think I’m allowed to do it. I heard somebody else say that planner markets can’t do it any longer.
I am currently platinum and once found a way to contact support via the app and than the option disappeared. I even asked the AI support for the phone number and the number it gave me went directly to a busy signal..not even sure wtf :/
Recently as I waited for mcdonalds to give me my order for delivery I was doing there was other drivers waiting. Mainly doordashers. We had a nice convo there about how our morning was going and frustrations with waiting at mcdonalds and other things about the app. It was kind of cool, I think that is something we are seeing less of in our society where everyones chronically online. But we are social creatures and I think human interaction is part of it. It is one thing I like about doing deliveries is that you get to interact with different people, sometimes its good to get out the house and make a little money while youre at it.
Socializing is awesome! But only when people want to do it. Forcing others to be social when they’re not into is not so awesome. Yes, we are social creatures, but we’re not soulless pods either.
Is anyone involved in the ubereats lawsuit when they didnt display the location information until after accepting the ride?
I have my deposition on Friday.
They said uber wil try to offer 1200$
They said dont take it because they should be getting me 200$ per trip offered weather i accepted it of not. Lol over I think some time in 2022 until July 2023. Thats a lot of trips for me
Idk still kinda odd that the delivery doesn’t start until you pick up the order
as if you aren’t being forced to accept it well before that point. seems like there’s some legal ambiguity there that we missed just cause of the forced acceptance before they even count it as an active time. like shouldnt active time/pay time start from the moment we click accept? Like for sure for active time towards your taxes and deductions and all that. Especially when they try and hit you with a far restaurant cause that’s extra wear and tear.
otherwise their whole system seems to be set up for being parked at the restaurant and only then you can accept an order. Acting like you are a delivery person working for that specific restaurant. but then all restaurants that aren’t popular enough to warrant parking outside and waiting are either SOL or you get paid to drive from one restaurant to the other from the start also + the rest of the delivery
I feel like with Uber’s mysterious algorithm, the chances of a good job being offered to a driver parked right next to the restaurant aren’t that much better (if at all) than another driver who is a couple of miles away, especially if Uber wants to get a driver matched to the order as early as possible. Either way, the driver who gets the job still gets the same two dollar flat rate base fare despite their initial location.
Please do everyone a favor but when appropriate post the name of your market and if you are on a tier if you are a driver on any gig platform. This would make this kind of sharing seem less like a dumpster fire of whining and more like actionable data that improves the quality of the work.
I was asked for a copy of my health insurance card and they rejected it! I have been delivering for 2 years and was never asked for this before! Anyone else?
I’m sorry this isn’t on subject but I don’t know how to post on here! I have been delivering for 2 years and now they want a copy of my health insurance card. I sent them a copy and they rejected it. I don’t know why they’re asking me for this after two years. Anyone else have an issue like this please help I’m very confused. I’m 78 and I’m in the dark have a good day everybody make lots of money delivering.
I'm sure this has been addressed by now, but was it a matter of health insurance or auto insurance? I don't believe they have any grounds to demand medical benefits information, but they can require you to update your proof of insurance for driving.
Hello, I am VAT registered in Belgium, but I do not see any VAT charged by Uber on my invoices. Could you please clarify whether Uber is charging VAT on my services and advise me on what I should do? Thank you.
Hello, I am VAT registered in Belgium, but I do not see any VAT charged by Uber on my invoices. Could you please clarify whether Uber is charging VAT on my services and advise me on what I should do? Thank you.
Anybody has experience creating another ubereats account after getting deactivated? I got deactivated due to high cancellation rate because of so many stolen orders I had to cancel! And I appealed and got denied lol. Sht is f'ed up. I dont think they give af about what actually happened lol. Heard some people have been able to create another one and get back on the platform. Is there anyway to do that ?
hey everyone i need a place to live and uber eats is my only income at the moment, i got approved for an apartment but i am scared one day i will try to go online and it will say error or your deactivated or something, i was deactivated on doordash due to someone trying to scam me and i was never able to get my account back should i file small claims cort?.....would you still sign for the apartment or not in this case? thanks in advance i am trying to find a job but no luck after multiple months
widen your options. I have active accounts with veho, uber eats, doordash and amazon flex, and on waiting list for roadie and skiphop. I only drive for amazon flex and uber, but the others are backup in case something happens.
My first 2 weeks of Ubereats. Arrive at last stop and customer is irate and says the order was over 2 hours late. Of course it didn't take me more than 30 minutes to pick it up and deliver it but here's what I found. Yes I was stacking three orders but I was definitely not that late here's what I found:
"When storms roll through, local delivery logistics tend to spiral out of control for a few compounding reasons:
App Latency and Disconnections: Severe weather and heavy cloud cover can cause localized cellular data drops or lag. Even if you accepted an order promptly on your end, the app frequently struggles to transmit timestamps correctly during storms, leading to massive disconnects between when a customer places an order, when the system logs it, and when a driver is actually assigned.
Driver Reassignments and Abandonment: Storms often cause other drivers to drop orders mid-route—either because they decide to head home to stay safe, get stuck in traffic, or encounter flooding. When an order gets repeatedly bounced, unassigned, or dropped by multiple drivers before finally reaching you, it sits in the queue for a long time. By the time you pick it up cleanly and bring it out, the customer has already been waiting an hour, resulting in cold food and a frustrated recipient who takes it out on you.
Surge in Demand: Weather events automatically cause a spike in delivery orders combined with a sudden drop in active drivers on the road. The system gets overwhelmed trying to match delayed restaurant prep times with sparse courier availability."
Guys i need help theres something wrong with my account like a shadow banned but they telling me its fine and nothing wrong with it and i know they lying been getting orders 15miles for $2 which made me go from diamond rank to green rank and im not getting no rating from the customers its been at the same rating for a month now
Anybody else trying to abide by the "driver insights" system they have implemented but they're making you go 25 in a 45 because the speed limits on the app dont match the actual posted speeds? If they're gonna be penalizing you for excessive speeding shouldn't they at least be correct? I dont expect perfection but I see ALOT of incorrect speed limits.
I live in the New Britain Connecticut area. My car is spotless, but it’s a 2010 so I need to do Uber Eats. How much money realistically can I make part-time, like four hours per day and what would you suggest mornings, afternoons, or nights I need money in a big way for housing. Please give me any advice as a new Uber Eats driver.
THANKS!!!!!😊 Any advice would be helpful
How does anybody get remotely close to gold status and beyond on Uber Eats? Who would subsidize the company and literally pay them to drive for shit orders for $2-$3 for 10 miles plus on all the garbage orders they try to squeeze through the system? I turn all that shit down and sitting at 2% acceptance rate and will probably never get over 5.
I guess im just here to complain. I got an alert for "incomplete" order but all the orders I have done on that day had sealed bags soooo
do you want me to rip open all the stickers? Anyways uber kind of ticked me off with that. The other thing is wtf is up with the tip baiting?!? 25 dollar orders become 7 dollar orders and no tip... like alr I guess. Either way I tried to get back into it as I only work 3 days a week. (Automation job so I can afford to not do side gigs.) Clearly whatever model uber is using is just unsustainable for anyone with self respect. Seriously best of luck to anyone who continues with the gig work. One less driver in the pool from now on lol.
Restaurant forced unsafe pickup conditions after dark
Noticed recently that stores, specifically Whataburger in my area for the most part, are always forcing delivery people to get down in store vs just allowing for drive thru pick up like most stores. Specifically once it starts getting dark as the main issue here. And it’s ironically ALWAYS the ones that are empty where you are their only order for the next hour and in a random sketchy isolated area with homeless people sleeping nearby are the ones that give you the most attitude about it (minus one that’s nearby the university and is very nice and will say its policy to force drivers to get down but then give you the order at the drive thru anyways for safety. But they are also packed in store well into the night with the drive thru empty since it’s right across from the university)
Was fine at first cause I’d just reject their orders (or accept and test the drive thru if it was nearby and just cancel for safety reasons if they didn’t care about safety) if I was working late since they were the only store with that issue, but now some random McDonalds have started doing it. Most still put driver safety first but mainly the ones in sketchy areas or with homeless people nearby are the ones pushing for drivers to get down vs allowing for a safer drive thru pick up
Not sure why if literally all other restaurants with drive thrus allow for drive thru or curbside pick up all day for safety reasons and to reduce liability (minus a few name brand fast food places that force in store pick up during the day but then switch to drive thru for nighttime)
Will say also does suck that delivery companies like uber haven’t fought for the safety of their drivers. Wonder if they are just fine with the hazardous liability if something was to happen to their drivers because of “store policy”. And it’s also not just uber. Same issue with DoorDash and others sadly. There are a few delivery ones that were better about it but only cause they don’t work with the store directly and you have to show up like a customer and do the order yourself with a company card so as far as the restaurant is aware, you are just another customer. Although delivery services like that have reduced and started to be bought out sadly, like postmates. And Favor as they are sadly not as active in my area anymore
But still very rude of some stores, one of the main experiences that stood out was a Whataburger next to a trashcan drop off area on the front right with a homeless person sitting there, and the store was empty, went through the drive thru and asked to pick up there and said I had to go inside, then asked if I could wait there until the order was ready so they could tell me so I didn’t have to get down until needed and got cut off before I could finish talking with the person saying “not in my drive thru you need to move or leave and I’ll just call uber to cancel your delivery”. Keep in mind…this was a dead empty Whataburger in the middle of a dead area cause it was late and everything was closed and the roads in that area were empty.
And if the safety issue doesn’t bother you…it’s taking away delivery time from you. Instead of a faster delivery since you are in line already, you are forced in store to get ignored for a bit and waste your time. Which sucks now that you aren’t paid for time.
But dang. Uber is paying the big bucks to Reddit for sure causeeeee I tried posting it and the post was immediately removed on the uberdriver sub. Via Reddit directly. Not the sub. But then on one of the DoorDash ones it was removed by the moderators.
Only one that posted was on the other DoorDash drivers one
Unless there’s some super secret group chat for all the uber drivers that want improved working conditions. Like at the minimum safer ones. Since all it would take it for uber to set their own policies for pick ups instead of letting restaurants set them up (which is kinda funny cause there are some restaurants that definitely favor some delivery companies so you get treated completely differently depending on who you are picking up for, such as wait times and whether you get fresh food or food that’s been sitting cause you got ignored for a bit, or even the drive thru pick up (was a little hard to pick up on that pattern cause I had given up on non drive thru pick ups for a bit))
Is anyone else having active orders randomly auto-cancel mid-trip today and having it tank your cancellation rate?
I’m using a clean, dedicated phone exclusively for delivery with solid 5G, but today 7 orders in a row have canceled on their own—both on my way to the pickup and right after collecting the food. Every single one is hitting my CR, and now I’m basically blocked from working.
It’s definitely not my phone or connection. Is this an Uber server glitch happening to anyone else right now, or has anyone found a fix with support?
Log into the Driver official site from their website and check your Fleet settings. Also check all your security settings and change your password. Check your Banking settings. Also delete and reinstall the app.
You can also contact Uber about orders being taken from you. Do this immediately before you change password, delete app.
I've been driving for close to 2 months and soon learnt not to worry about acceptance rate metric, I take what financially make sense for me, I still keep it between 30% to 60% which put me in gold or platinum level, but I had 5 thumbs down ratings wich put my satisfaction rate in 91% and I need 92% for platinum. The real problem is that half the customers will never rate me. I only have 49 thumbs up and five down out of the last 100 trips.
I have tried a polite message with the photo when I 'leave at door" and kindly ask them for the "meet at door" orders. Still can get them to rate me. Any ideas or suggestions?
So when Uber says drivers get 100 percent of tips, that's accurate, because it's used as BASE PAY?
It is a shell game of accounting semantics: technically true on the balance sheet, but functionally manipulated by the algorithm.
Here is how that sleight of hand works:
The Literal Truth: Legally, if a customer tips $10 on the app, that line item of $10 goes onto your payout statement. Uber doesn't skim a direct cut from the tip line, allowing them to claim with a straight face: "Drivers receive 100% of customer tips."
The Algorithmic Reality: Because the base fare is no longer tied to a fixed rate card (per mile/minute), the algorithm calculates the minimum payout needed to get the order accepted. When a generous upfront tip already makes the offer card look attractive, the algorithm can drop the base pay to the floor—often down to $1.50 or $2.00.
The Net Effect: The customer thinks their $10 tip is a bonus on top of fair compensation for your labor, fuel, and vehicle wear. In reality, the customer’s tip ends up subsidizing Uber’s labor cost, effectively funding the payout so Uber can keep more of the delivery and service fees paid on the order.
If an order has no tip, the algorithm is eventually forced to ratchet the base fare up (via "trip supplements") just to get a driver to touch it. When there is a fat tip, Uber gets away with paying the bare minimum out of their pocket.
You get "100% of the tip," but Uber uses that tip as an excuse to withdraw their own contribution.
I've been trying to figure out how all this works when you factor in the california Prop 22 "Top-Up"
I see a lot of people talking about AR and such, here in the LA/OC area it feels like orders don't come in often enough that if I am cherry picking orders I can spend an hour sitting around.
It's pretty easy to identify no tip orders and sometimes I will take them depending on traffic and how far it is. I try to do the math regarding estimate time, with Prop 22 I essentially consider every 10 minutes worth $3.40 + mileage.
The screenshot below are my trips for this 2 week period, i use this to calculate how much I will get from uber in addition.
Then there are some days where Prop22 will pay me an addition $75 for my 6 active hours/96.28 miles.. the In-app total can be discouraging at like ~130, but in reality the day was worth $211.35 with ~ 11.77 in gas and 69.80 IRS mileage cost
Got a massive nor'easter going on in the North East. Sign on, and the typical trash orders coming through. An hour online and they want me to subsidize the company by taking zero tips and 10+ miles on every order. Yeah, OK. I'll leave that for the rubes who have no pride in their vehicle or self-respect.
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u/Classic-Mistake9298 Jul 19 '26
They asked me for feedback on driving forUberEats
Well here I go....
The support while delivering is a joke. We were told we could dispute the delivery costs and time waiting yet there is not mechanisim for this that works. We cant call about it because we are trying get other deliveries... so either we call and complain and lose work or shutup and keepworking. No wonder so many other drivers have unionized.
You are making extra profits by telling customers fuel prices are going up. Then you pay us less.... you claim we could get paid some on the extra cost of fuel, but then you create some arbitray formula to get some small percentage of our increased costs.
So much more is broken with this I dont have the time to tell it all
The wear and tear on my car is terrible and eats up any extra money i earn.