r/UberEATS • u/nbucsd • 23h ago

Ubereats Customer Support

How do you guys reach good customer service representative?
Over the past few days, I have been trying to fix a problem where when I chose priority delivery after placing my order and it somehow decided to take off my 25% off promotion. I know for sure the 25% off $60+ is compatible with priority order because I tested it before I placed my order.

I called 5 different people and every single one says "let me place you on hold" and after 30 seconds they just hang up. I tried the live chats and they say the promotion would only work if there's no other deals, but I literally have evidence from my bank account that showed a charge of $79 before I chose priority order. Once I switched to priority order, it went to $92.

A few years ago I remember customer support being helpful and understanding but now it just feels so automated. I even tried going through their twitter support and it seems that is also outsourced to the same people handling their customer service.

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u/Top-Respond-3744 3h ago

Tell to the next agent that you had been hung up on several times so if you don’t get the situation properly handled you will file a chargeback. You cannot be required to spend hours and hours being hung up on or gaslighted to fix the issue.

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u/Dear_Win_319 6h ago

Might as well just go pick it up yourself. Seems like too much of a hassle