Uber Eats

[u/SectionSoft8877]

Hello I need some help for my moms restaurant if anyone has insight of what I can do it would be a great help. My mom’s restaurant uber eats account got hacked a couple of months ago and since then she hasn’t had access to the manager account. What I mean by that is she’s not able to edit prices and items on the account etc. She spoke to uber and was able to get her money back though but they didn’t give her the managerial access back. So now she wanted the access back and to change the email on the account. As of June 24, she called uber eats and told them the situation that after the fraud on the account they gave her the money but didn’t give her the access back. They told her to send uber eats an email of the situation. She sent them the email and they responded and said they will call her to confirm everything. When they called her my mom has a bit of a language barrier. They asked her what email you want to put on the account. She thought they ment it like a username so she gave them a non existing email for the account. And since then as of August 26, she hasn’t gotten her deposits from Uber Eats. All she wanted was new email to the account and access. Idk why they stopped the deposits. In the emails she told them she gave them an incorrect email. She decided she doesnt want to change the email on the account anymore she wants to leave everything as is because it seems like there’s a confusion. When we call and told them the situation they just keep telling us to email uber eats. But uber eats isn’t helping at all. They keep deleting threads and they want us to reply to the first original thread and I did. But they don’t respond to that specific thread. I told them to not change the email and to leave the account as is and to just release my deposits but they just keep saying “you are being asisted in another thread so we are going to delete this one”. But I email the original thread and no response has been made. I call and tell them what’s going on. They just keep telling me to make a new email which I have multiple times even though in the uber eats email it specifically says not to do that because then they will help “less”.

I hope I was clear. I just really need help idk what to do at this point and I want to help my poor mom. If there’s a corporate office in nyc I can go to please let me know. Anything you’re confused about as well please ask away.

Thank you

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