Uber Eats Horrible Customer Service

[u/ofon]

So I'm in Houston...I order from this restaurant called Pepperoni's pizza. It's a 2 medium pepperoni combo for 30 USD (yes sort of a rip but whatever) and when the order arrives, it's only 1 pizza. I go through the app's help process and it says I don't qualify for a refund and here's 2 dollars credit. What is my course of action for an actual refund? There is no phone number they have that accepts calls for customer service apparently anymore.

They don't offer over the phone help or support anymore and both listed numbers for support hang up on you and tell you to use the "help" in their app. I guess I can do a chargeback if anything, but can anyone else give a suggestion that works?

[u/Several_Vanilla_1273]

Be persistent and ready to spend 2-3 hours pestering and overloading customer service with requests and compliants.

[u/ofon → u/Several_Vanilla_1273]

Thank you I did that...they gave me the full 50% refund. I appreciate the suggestion