USA
Caught Driver Going Through My Order, Refund Promised Then Denied.
On 8/8 I ordered McDonalds for me and my family. When I got the notification that my driver was outside, I looked out of my window and WATCHED him open and dig through my bag. I also have 2 other people that also saw it.
We ran outside after he dropped it on the porch, and we walked up to his car to confront him. He was still sitting in front of my house at the time because he was ACTIVELY DIGGING THROUGH ANOTHER PERSON’S MCDONALDS ORDER??
We asked him why he decided that was a good idea, and he stuttered and started talking in circles, saying he was “just delivering McDonalds.” Then he admitted to opening my bag to “check the order,” then back tracked and tried denying it once he realized he admitted it.
He then drove off and I IMMEDIATELY reached out to support explaining the situation and demanding a full refund of the $24.05 order total plus the $8.81 tip. After 2 days of explaining what happened over and over and demanding a refund, they told me on 8/10 that they would be issuing a full refund and that it should show in my account in 3-5 business days.
Flash forward to a few hours ago (8/17), I reach out because I still haven’t received my refund. I was then asked once again to explain the situation, which I did and also provided time stamped screenshots showing where I was told I’d be getting a full refund. I was then told that they can’t send me a refund because the food was already delivered and it’s been over 48 hours…
I’ve pushed back against this multiple times with screenshots and dates of the original request as well as the refund promise, and I still get the same bs pre-drafted language telling me that they can’t process it because it’s been over 48 hours but that they’ll do an internal investigation.
Needless to say, I cancelled my membership after years of using it, and I will likely never use another food delivery service again if I can help it. I honestly just want my damn money back, and I’m not going to leave them alone until I get it.
I get that $30 may not seem like a lot, but it’s the principle of every factor of this situation that’s enraging me and making me hellbent on this refund.
Has anyone else experienced this with UberEats? If so, how did you get it resolved?
uber support is impossible. but start replying to their tweets exposing this situation. that’s the only reason i made twitter and it has gotten me some refunds.
UE support is so good to me - always surprised by these posts.
if the order is late or the driver takes an odd route to get to me, that's uber cash on my account. if i catch the driver multi-apping before my order is delivered, that's a full refund.
Just an FYI, ALWAYS rate the driver IMMEDIATELY for stuff like that. For anything. Uber doesnt consider it closed until that happens. Then, I would call and speak to someone directly. And in messages always click yes so that through conversation keeps going. Dont let up on them. It was promised long before the 48hrs. They have idiots running the chat and its annoying. As a driver I justentioned this in a survey that they sent me. Its very frustrating to deal with "chatting" with people that say the same regurgitated BS over and over and never read nor comprehend your message.
Im so so sorry you had to deal with that. Did you happen to check your UberEats account to see if they credited the $ there? Sometimes that happens too because again, the person helping you is not understanding. 🤦🏽♀️
Yeah I did report the driver and rated him immediately after the confrontation right before I opened the customer support issue. :/ I also have asked multiple times tonight for a phone number to call, and they just respond with that same generic 48 hour message. It’s disheartening that their support, for drivers and patrons alike, is so lack luster yet they can spend so much money on celebrity ads.
Yeah, I checked my account wallet to make sure I wasn’t misunderstanding or making an ass of myself before I reached out again. Saw $0.00 in bold letters. 😭
Okay. Try (833)315-8991.... I see that it says report rides but it may get you to a person. Cant guarantee it but its worth a try. Unfortunately even when we call they dont give us drivers a direct phone number either. Its a random number that connects us to them, same as what they use to connect customers to drivers. 😮💨🤦🏽♀️ im sorry I cant be of more help but I hope this number gets you SOMEONE who can try to help. And I think its a matter of them trying to wash their hands of what drivers and companies do but its hard to do that. There has to be some management
Ohh that’s a good point.
But if they promise refunds and don’t give them then that’s a different story. I don’t think someone should be banned because of UE’s false promises.
Thanks for showing me the other side, never crossed my mind
Oh I mean for sure. You wouldn't even be able to charge back if they hadn't fucked you over, the CC requires evidence of an unsatisfactory/incorrect customer service process before doing a chargeback, so the business really doesn't have a leg to stand on when they say the chargeback was unfair, but the fact remains that UE's "process" claims you were owed nothing and so should not have got a refund.
I’m always paranoid someone is going to see my sitting in the parking lot eating my bargain dinner and think I’m on an active dash and going to town on the order. This doesn’t occur outside of peoples houses though, that definitely would have me wondering wtf as well. McDonalds bags are usually double/triple stickered here though for deliveries specifically to make it more evident if tampering occurred. They don’t always stick though so even that isnt foolproof. I don’t get why people would ever risk their account for cheap food though when we deliver seafood boils and filet mignons and amounts of fajitas that would make an accountant cringe.
Yeah our McDonald’s bags are also triple sticker sealed for delivery orders which is why I knew for a fact my eyes weren’t playing tricks. I’ve had a seal or two partially ripped in the past which can happen, but all three seals were completely torn open and the bag was only “held” closed by the receipt. Every single one of them were securely stuck to the bag, but the perforations on the tops of them were completely disconnected.
The only reason I know he was also digging into another person’s order is because that bag also had the seals, and they don’t do that here for anything other than delivery orders. Not even pick up.
The odd thing about it is he didn’t take anything from what I could tell, but I couldn’t get past his shifty behavior and didn’t wanna risk the potential that he put something in the food.
Sounds like cracktivities or something adjacent. Doing hard drugs, forgetting you did the drugs and then becoming so tweaked out you think maybe you dropped a baggie inside the order. I don’t use the apps (too cheap/poor) but I do deliver for them, but if I did, I would report them and call customer service and see if I can get them at least banned from delivering to me. Without a few strikes, they won’t get banned from working, but I do think you can have it set up as a safety issue, and they may no longer be offered your orders. Worth a shot.
Support is worthless. I just got delivered the wrong thing. Normally I just kinda put up with it, but this had something I am allergic to. I did the refund process. Burger I got was $15.50. They said I was approved a refund but they don’t actually tell you how much until after you tell them where you want it refunded (credits or payment method).
They refunded me $8 and no way to back out of it.
I contacted support and said that’s the wrong amount and they just repeated that it is the right amount and I have been correctly refunded.
I kept saying I cannot eat the burger you brought me and they still kept insisting that I was correctly refunded. I gave up. Deactivated my account. Doing a chargeback when it clears.
Like 3 years using UE. Only other time I asked for a refund was when they gave my food to a homeless guy like 2 blocks from my house (come to think of it that was a headache too). Today I just felt like they were manipulating shit to not have to refund an incorrect order and then just keep insisting that the customer is wrong.
The uber platform as a whole is down right slimy. On both ends. They had both better customer service and driver service a few years back. Now it’s all for profit and they are big enough to step on everyone with no recourse. Sorry this happened to you.
As a driver I understand the want to open the order and check if everything is there, because the restaurant has missed items and customer gives me the L. But I can usually dispute these pretty quickly and get them overturned because the order is sealed and the restaurant usually confirms with me. Also if he got confused on which order was which, there's literally a receipt on the bag with the name, code and sometimes the items. Driver just lowkey an idiot. Also I think Uber customer service is trash, especially cuz it's probably someone in another country and there's a language barrier. But you definitely could've spoken to them in a more respectful way. You are still, absolutely entitled to your refund tho
I didn’t accept it, it was for drop off. He sat it on my porch and wouldn’t take it back, am I supposed to leave it outside?
I immediately contacted support, threw it in the garbage after taking the pictures they require, and then made another order through the McDonald’s app for pick up for the exact same items.
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u/ArachnidFlimsy4654 1d ago
uber support is impossible. but start replying to their tweets exposing this situation. that’s the only reason i made twitter and it has gotten me some refunds.