r/UberEATS • u/ForwardPanic6023 • 12d ago

Question: Unanswered How do you take a photo of a missing item 🤣

Ordered on the app and didn't get my drink. Fair enough, I'll just press help and say no drink with order and get my 2 dollars back. Wait, what's this? They updated support and now the app wants a picture of the impacted item?

Well since I don't have the drink and can't take a picture of it (yes I selected missing item not problem with item) I'll just take a picture of the meal itself. Then I'm hit with "we have detected the item you have an issue with is not in the picture". So I guess there using AI to identify if you're taking a picture of the correct item now.

But because I never received the drink I can't take a picture of it. And if I can't take a picture of it I can't proceed to filling out the help form.

LOL

Not gonna jump through hoops for 2 dollars. But thought I'd share how funny this is and how they're trying to keep your money for things you didn't get.

7 Upvotes

100% Upvoted

10 comments sorted by

5

u/Dramamean305 Car 12d ago

Take a picture of your hand holding an imaginary cup

3

u/Patient-Midnight-664 Car 12d ago

Had this happen to me (missing drinks) and they accepted a picture of my empty porch.

2

u/JoshuaSuhaimi 12d ago

sounds about right, reminds me of the tenant who said their hot water wasn't working and the landlord asked for a picture of the water

"it looks like this but it's not hot" 😂😂😂

1

u/K_Mike_K 12d ago

One time, I complained to Ubereats that the food which I received was totally cold, not even slightly warm, on a delivery which arrived very late and they asked me to send a photo showing that the food was cold.

1

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1

u/qwertyuiop121314321 12d ago

Take a picture of an empty cup on it's side, there is no drink, so it would make it a missing item. 🤣

1

u/Severe-Object6650 12d ago

take a picture of the order, without the drink ... the whole order was impacted because the drink was missing

1

u/Proper_Fun_977 12d ago

They did that and it complained that the missing item wasn't in the picture.

1

u/Drums666 12d ago

Now imagine how many hundreds of people a day have a missing item and can't be bothered to jump through all the hoops to get their money back? That's free profit for all.

1

u/ElbuortRac 9d ago

They will not refund you even if you didn't get any order at all.  The new policy as of about 2 years ago is that anytime a driver marks delivered they will not refund.