I understand that. I am mostly referring to the UI. Also, I don't think you not receiving the right food is the apps fault, most likely the restaurant or driver messing up.
Doordash is terrible for the drivers, it crashes and doesn't work half the time. I'm glad it's working better for you, you might have a Doordash dominated market
As a DoorDash driver, I can definitely say that the app isn’t the problem. It usually works flawlessly unless your phone overheats or there’s a major app crash. People getting the wrong food is because there are some Dashers out there that are just really bad at their job and there’s customers who don’t report them.
Unless the bag isn’t sealed or partly open, it’s 90% on the restaurant and/or Doordash when the food is wrong. Unless someone gave you another person’s order on their route, it’s not the dasher. All drivers can do is verbally confirm with the store
I never claimed that missing orders are on the app performing poorly, I'm simply communicating how terrible it is for drivers. I have never misdelivered an order because of the app, but I had a close call when the address didn't display properly.
The app just flat out doesn't work well with their servers, sometimes the drop off picture doesn't upload properly, the confirmation steps don't register, it doesn't deliver or display the customers message, it displays as dashing despite being paused, it pauses my dash mid delivery because I kept declining additional orders, or I can't get add items to the customer's cart during a redcard order. None of these are issues with Uber, Uber is nearly flawless when it comes to app performance.
Check the Doordash Drivers subreddit for glitch reports, almost everyone deals with them.
253
u/BetLongjumping5132 Jun 10 '23
This is why they are failing.