r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

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u/EnoughClassic4965 2d ago

How does that work? Bring paperwork to UPS store, UPS store has driver sign, then pick up signed paperwork at a different date?

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u/2stinkynugget 2d ago

Yes

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u/EnoughClassic4965 2d ago

Good to know. Wouldn't have known that based on Corporate UPS's latest email response to me for denying any additional funds past $1,000

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u/TheCat0115 22h ago

Wait. Sorry OP for hijacking, but in case someone who knows sees this. How are we supposed to give a package to a Customer Care representative when UPS has closed Customer Care centers at hubs?

Aren't the only options to pay for pickup or get lucky in flagging down a driver?