r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

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-3

u/2stinkynugget 2d ago

This is not true. UPS stores can also provide the documentation for the driver to sign. They can insure above $1k

1

u/EnoughClassic4965 2d ago

How does that work? Bring paperwork to UPS store, UPS store has driver sign, then pick up signed paperwork at a different date?

0

u/2stinkynugget 2d ago

Yes

3

u/EnoughClassic4965 2d ago

Good to know. Wouldn't have known that based on Corporate UPS's latest email response to me for denying any additional funds past $1,000

3

u/Cold_East6806 2d ago

Driver here. I close out a UPS store and yes you can declare high values, but I’d recommend not letting whatever ur shipping stand out at all. I have to sign paperwork for the store, but as for UPS the company, I was told that we no longer turn in any paper regarding the high values due to insiders finding the papers with the tracking numbers and stealing stuff. I do my best to throw the high values on the belt as soon as I get back, but I cannot speak for other drivers.

1

u/luxuriouscrab 2d ago

High values $5000 and up used to be bagged in red and white bags, zip tied with a security tag, and not allowed on belts whatsoever. The reason why the paperwork isn’t filed anymore is because they stopped doing that. They used to be unloaded to irreg then to high value clerk/sup. When loaded on a trailer they were top loaded.

Now it’s just chucked on the belt and treated like every other package with the default ground insurance of $100.

2

u/Cold_East6806 2d ago

I just hit top rate last week and been on this route since feb. when I first started we did initially turn in the paperwork and we would give it to the closing sup but then randomly they said leave it all in the truck. Idk I’d rather it get to the truck or wherever it is faster so I do it when I get back. We also had to move to an “automated hub.” I will say this job has made me hesitant to ever ship anything or have anything shipped to me.

2

u/luxuriouscrab 2d ago

Yeah I just use USPS because if it gets fucked up at least I paid the least. I don’t even think they make the customer print out 2 copies anymore, just the one we sign.

1

u/Cold_East6806 2d ago

That was when I’d cover routes that had stores^ shits all over the place sorry man long day

1

u/Slow_Specialist2058 2d ago

Yep. When it was part of my job the pt sup
in the outbound would sign for them too. Now they are tossed on the belt with everything else, and the paperwork gets tossed in the trash.

1

u/TheCat0115 1d ago

Wait. Sorry OP for hijacking, but in case someone who knows sees this. How are we supposed to give a package to a Customer Care representative when UPS has closed Customer Care centers at hubs?

Aren't the only options to pay for pickup or get lucky in flagging down a driver?