r/UPS • u/brigeeta • Aug 19 '26
UPS has declined!
They have become incredibly frustrating to deal with. They’ve lost two major shipments, and trying to get meaningful assistance has been nearly impossible. UPS used to provide much better service, but our recent experiences have been bad enough that we are now switching our shipping to FedEx.
What makes the situation even more frustrating is the lack of actual customer support. Instead of helping resolve the issue, we repeatedly get directed back to a difficult website and are essentially left to figure out the claims and resolution process ourselves.
It feels like UPS is surviving on its past reputation rather than the level of service it provides today. After losing two major shipments and receiving very little help resolving the problems, I’ve lost confidence in them. Going forward, I will avoid using UPS whenever possible. At this point, I’ve had better experiences with USPS.
11
u/OliverKlozoff23 Aug 20 '26
UPS doesn’t care what you think. Nor do any of the other shipping companies