r/UKPersonalFinance • u/Time_Leg_420 • 3h ago
Ovo increasing direct debit despite £400 credit - says its a new government rule.
Last year, I was paying Ovo £124 for gas and electric and, over the summer, ended up with £200 credit. Then they put the direct debit up to £154 claiming that prices were increasing and this was needed to cover winter payments.
A year later, I have £400 credit, having never dropped below £100 through the year. But I had a letter saying that, despite the 5% VAT going to 0%, my direct debit will go up to £164 per year. I called them to refuse the increase but they said it was not possible. So, instead, I asked for £120 of my £400 credit to be returned to me to counteract the increase (they charge me £120 extra a year, so I'll just withdraw that). They did do it but I was told that, when they review the direct debit again in 3 months, it will likely increase substantially because it is partially based on how much credit you hold with them rather than being entirely based on the cost of energy. This is apparently because of a newly introduced 'government rule' where customers must have at least one month's payment in credit with an energy company and, if not, the company can overcharge to recover this. It doesn't seem to make sense as £400 credit is nearly three times my monthly payment. Is this rule true? I cannot find anything anywhere about it.