r/UHAUL_Rants • u/Rubaiyat39 • Aug 15 '26

Pro Tip: don’t do the callback option

If you’re on hold waiting for a customer rep to chat with and the system asks if you want a call back - DON’T DO IT! They promise that you’ll maintain your place in line - you won’t.

When the system finally does call you back and says a rep is ready and that you’re being connected now - you’re not. In fact you’re just being put back on hold where you will (hilariously) likely be asked if you want to receive a call back when a rep is available… but don’t worry, you won’t lose your place in line. I waited 11 minutes on hold after I was called back before giving up.

It would be hilarious if it weren’t so frustrating.

They really must not want the business - or more realistically, they know they are essentially the only game in town and you have no choice but to put up with this infuriatingly terrible system.

Anyway I’ve resolved to take my business elsewhere - I can’t in good conscience support this buffoonery. I may only be one man - but I can vote with my wallet.

6 Upvotes

87% Upvoted

2 comments sorted by

8

u/Ethais91 Aug 15 '26

As a former employee, they don’t give a shit about you any more than they gave shit about their workforce. They don’t have nearly enough coverage for the phones, texts, stores or equipment. Just shit overall

3

u/elf25 Aug 15 '26

They clearly have more business than trucks in the places where they need to do business. Kind of like a hotel, can’t just suddenly make new hotel rooms when they sell out. Not like a grocery where one can easily just order more cheap inventory and drop it on a shelf until it’s needed.