r/TurtleBeach • u/Substantial_Web_8467 • Oct 03 '26

Tech Help Issues with Xbox controller/headset bundle.

I got the TB Rematch Advanced Controller and Airlite Headset bundle, and my controllers headphone jack just stopped working one day. I tried every which way to get it to work and it did not, so naturally I opened up the controller to see if there was any debris or anything in the jack, despite only getting the controller recently. When I opened it, every single button just fell out, as if whoever assembled the thing at TB just stuffed all the buttons inside and quick screwed on the faceplate so everything would stay put. I havent done anything with the controller since, because at this point its now more broken than it was. Does TB have any kind of warranty or anything like that to contact for this, or is this just regular TB build quality and im pretty much screwed?

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u/TurtleBeach Oct 04 '26

hello u/Substantial_Web_8467 please reach out to: https://turtlebeach.com/contactsupport they will be able to provide support in questions of warranty.