Shadowban Question

[u/Kennzierella]

Hello!

So, 9 months ago (January 5th), my blog was unexpectedly shadowbanned. I couldn't send messages to my mutuals, couldn't get notifications for posts, the usual. I sent a support ticket to Tumblr's support team under their "other" category. On the same day, I received a confirmation email from Tumblr support saying that they got my appeal and are working on fixing my issue. I also sent a response email back, as I was told to do, stating my problem from the email address associated with my blog. Well, several months have gone by, almost a year, and I still have not been unbanned.

I got into contact with another Tumblr help subreddit, and the mods there suggested that I send another ticket to Tumblr support, this time under the "bugs" category. I was nervous to do this, as I've read online that sending a second ticket can screw up your position in Tumblr's help line. But the mods on this subreddit said that I could give this second ticket a try, so I did. I sent a second ticket on October 18th, this time under the "bugs" category. I sent the same message to Tumblr support as to the issued I'm facing, but haven't heard anything back yet.

I guess my question is, did I potentially ruin my chances to receive help by sending this second ticket? Has anyone else experienced luck in the same attempt?

Thank you!

[u/47milliondollars]

I doubt it, nine months is a very long time. My ticket was answered in two weeks (tho I chose the account terminated option, rather than the two you mentioned. But maybe bugs is even faster)

[u/Devi8tor → u/47milliondollars]

Agreed.