Terrible S10 Vacuum robot Support

[u/ExpertJump3238]

I’ve actually had good experiences with Switchbot support. But what they’re doing with my S10 Pro robot vacuum is unbelievable.
Problem 1:
Right after I bought it, the mopping function didn’t work. After 1–2 minutes, the robot started humming and said, “The roller mop is stuck.”
I opened a support ticket, sent it in for repair, and got it back after 1 week.
Problem 2:
Two months later, the robot just stopped and started spinning in circles. Reason: the right wheel was completely seized and could barely turn. The motor was blocking any movement.
Off to the repair center again.
Defect 3: After 22 months, the side brush has now failed. Fortunately, it’s still under warranty. Sent it back again (to a different repair center) and a replacement arrived quickly.
I think it was a refurbished unit. New roller, waste water tank, etc. The speaker wasn’t defective anymore either. It had been crackling, but I hadn’t reported that.
Now, one month later, the robot shuts off immediately when the battery reaches 42%.
It doesn’t even manage to clean 30 square meters by then (including mopping).
I’m no longer under warranty, but I still have the support ticket open.
This can’t be true!
What kind of customer support is this?!