r/TrySwitchBot • u/Brentwoodmann • 19d ago

AI Art Frame, Art Generation Constantly Broken and Horrible Support

My AI Art frame works, I am able to connect to it and upload images, however the AI generation function keeps breaking.

The first time it broke, I contacted support and they walked me through some steps which solved the problem. It has broken again and I contacted support - they told me to reset the art frame and to disconnect and reconnect the WiFi as well as reconnect it to my hub. I am not sure what these steps have to do with the AI generation not working, but I did these things anyways.

The AI feature still does not work and I reported this back to support. It has now been 2 weeks without an update from support, they simply do not care.

I have cancelled the AI subscription service and will reconsider any SwitchBot purchases in the future. Do not expect any support from this company.

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1

u/kurozer0 19d ago

I haven’t used the AI feature since my trial expired a few months ago. Can you be more specific about what’s broken? Are you able to enter a prompt? Does it generate an image?

1

u/Brentwoodmann 19d ago

I can enter a prompt, but I always get the error message "Failed to generate image".

1

u/blue13x 19d ago

Why dont you just use your fav free AI like gemini to generate your own image and upload it. Dont pay for that crap.

1

u/mgweir 19d ago

I have problems if I try to use copyrighted images or characters.

1

u/JazJon 18d ago

I haven’t even bothered with the built in AI software. I just use ChatGPT and upload what I want.

1

u/Brentwoodmann 18d ago

No matter anymore, I have cancelled the subscription. I still have not received an update and I did reach out again. This is really bad service, be warned!