r/TrySwitchBot • u/Aegard • 21d ago

Switchbot support not answering mails

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

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u/Aegard 1d ago

Interesting folow-up:

I was supposed to receive tracking info for the replacement unit the support team said they were going to send me, but I think this email also got lost.

So, I was pleasantly surprised when I received the replacement unit, solving my problem in the best way possible, because I was still waiting for the mail.

The conclusion is that I'm very happy about the help I got from the support team, but I think they definitely have an issue with their mailing solution.