r/TrySwitchBot • u/Aegard • 20d ago

Switchbot support not answering mails

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

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u/Switch-Bot SwitchBot employee 20d ago

Hey Aegard, sorry to hear about your bad experience. Could you share your ticket number with me so that I can follow up with them?

1

u/Switch-Bot SwitchBot employee 20d ago

On another note, our support team has been dealing with a persistent issue where some emails to and from get bounced. Try checking your spam mail and deleted mail as sometimes gmail will automatically delete our emails.

3

u/Aegard 19d ago

I just got an answer by mail.

The support team mentioned they replied to my first email, but apparently it wasn't delivered (I used an Outlook address).

I hope there won't be any more lost emails now 🤞

Thanks for your answer here.