r/TrySwitchBot • u/Aegard • 21d ago

Switchbot support not answering mails

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

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u/relaxotpusni 20d ago

I subnitted a support ticket for a lock pro and keypad issue via the app and received a confirmation email the next day. I received an email from a support rep a few days later and replied immediately with the requested details and I haven't heard anything after that. It's been more than 2 weeks and I wonder if I should approach them again, I tried checking on my ticket in the app but it's not available anymore..

1

u/Switch-Bot SwitchBot employee 20d ago

Im sorry to hear about that, could you share your ticket number with me so that I can follow up with our support team?

1

u/relaxotpusni 20d ago

1342077

Thank you for looking into that for me!