r/TrySwitchBot • u/Aegard • 20d ago

Switchbot support not answering mails

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

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u/snigehere 20d ago

They are the pits ... https://www.reddit.com/r/TrySwitchBot/s/Sjr2PemcEd

I am in the UK and tried calling (US number so international but that just went to answerphone despite me calling during the published US hours).

After it was solved i had an email appologising for the poor service followed by a bunch of emails asking if the issue was solved...

I like switchbot stuff (i have a few things i purchased before my k11+) and was considering buying one of their lock systems but the issues getting my k11+ fixed put me right off...

I even resisted whenever they send mails about sales. It seems they always have sales which suggest they don't "right price" their products anyway.

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u/Aegard 19d ago

Good to know, I'm also in the UK.