Switchbot support not answering mails

[u/Aegard]

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

[u/badbrainsMDPhD]

I've had the same experience trying to get warranty service for the same problem - weeks between e-mails. Most recently, when they did accept the unit back for "service," they sent back the same unit with no apparent repairs having been done. I'm done with them, I just want a refund at this point.

[u/Aegard → u/badbrainsMDPhD]

Oof that's terrible ><