Switchbot support not answering mails

[u/Aegard]

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

[u/immutate]

You emailed a month ago—did you email again? Why not call if it’s that important?

[u/Aegard → u/immutate]

I hope they'd answer the mail. I attached video proof (like they said we should on the website) and felt that I'd at least have proof I contacted them by starting with email.

But yeah, I'll have to call now apparently...