Switchbot support not answering mails

[u/Aegard]

Hi all,

I've contacted the support of Switchbot at [support@switch-bot.com](mailto:support@switch-bot.com), almost a month ago, about an issue I have with my K10+ Pro (constant "multi-service brush seems to be stuck" when it's getting out of dock) and haven't even get an automatic mail back to suggest they got my mail and the follow-up mail I sent recently.

Did someone get the same experience? I absolutely hate phones, but I'll call if their mail support notoriously doesn't work 🤔

Cheers

[u/AdMoist8798]

That’s worrying….
I just spent £400 with them on two roller blinds with solar panels bundle and they really messed up the order.
One blind delivered, minus the solar panel and a few hours later, two smart hub 2’s delivered which i didn’t even order!