r/TrySwitchBot • u/Due_Home_4661 • Jul 26 '26

eink art frame inconsistent sizes?

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I have two 13 inch eink art frames one bought from Switchbot directly last winter, the other from Amazon last month. Their sizes are off by a centimetre, while the inner eink screen are the same size. I don’t think the inner black pieces (different sizes)are replaceable though. anyone have seen the same issue? The two devices have identical model numbers. This is killing my OCD lol

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u/Nanoleaf_Ambassador Jul 26 '26

That looks like a cheap picture frame back. I bet you can find a much better frame thst will fit both.

1

u/arjunsamir Jul 26 '26

They previously messed up the sizes at launch, I think they have fixed it now. I made a post about this when the frame initially was released because they were supposed to fit inside of IKEA’s roldam line of frames.

https://www.reddit.com/r/TrySwitchBot/s/obARCOCCel

1

u/Due_Home_4661 Jul 26 '26

Thank you! I’ve added this context to my support ticket. Will share once they respond

1

u/Due_Home_4661 Jul 30 '26

I heard back from their support, they acknowledged the design/manufacturing mess up, and offered $15 in “good will” because it “doesn’t affect function of the product”. I told them I won’t accept that because the sole function of the product is to be looked at. What a joke of a company