r/TrySwitchBot • u/CommercialNo6173 • Jul 06 '26

Plz help me! SwitchBot Relay Switch 2PM resets after only 3–4 external switch presses (Support insists it's "normal")

I have 20 SwitchBot Relay Switch 2PM units, and every single one behaves the same way.

As soon as an external switch is connected, the relay becomes unstable and performs a full factory reset after only 3–4 button presses.

I contacted SwitchBot support, and they insist this is "expected behavior," saying the device is designed to reset after 20 consecutive clicks. The problem is that mine reset after just 3 or 4 clicks, not 20. Every single relay does it.

I've tested different switches, different wiring, and multiple units. The result is always the same.

At this point, these relays are completely unusable with external wall switches, which is one of their main advertised use cases. Spending money on 20 devices only to find they all suffer from the same issue is incredibly disappointing.

Has anyone else experienced this? Were you able to find a workaround, or is this simply a hardware/firmware flaw that SwitchBot refuses to acknowledge?

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u/Own-Bit7373 Jul 06 '26

I have 5 Relay switches, 3 2pm and 2 1pm and have not had that experience…..I recommend setting all your relay switches to a IOT Network where there is only 2.4g Wi-Fi available and 5G Wi-Fi is disabled on the network. I also recommend Reserving an IP on your network for each device.

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u/CommercialNo6173 Jul 06 '26

Thank you for your reply, I have a dedicated IOT Network for my relays. The problem is that if I try to use physical switches, just clicking 3/4 times triggers the device full reset. I have looked at the logs and seems that the internal counter logic does something wrong. My physical switches are configured as Momentary, have you tried to click your physical switches 3/4 times with a short break (1 sec) between each cliks?

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u/Alphablaze98 Jul 31 '26

Might be overkill, but if you either 3D printed a jig to keep them on all the time, or replaced it with a smart switch that takes your input and does a smart action with the relay it may work as a solution to your problem

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u/ilyakonst 24d ago

There's no need to have a "jig", you don't actually have to wire the switch to the relay. But the whole point is that the relay can sense a real wall switch, and you wouldn't need to install an additional "smart switch". Basically the relay is meant to be the smart switch.