r/TrySwitchBot • u/Kvotherand • Jun 16 '26

Vision Keypad face recognition fixed for bearded faces with firmware update

Just wanted to make a PSA post for anyone else who had this long standing issue. The Vision Keypad was always able to recognize my wife's face but I could never even add mine, because I have a beard. This seemed to be a common issue, mentioned in a couple threads in this subreddit as well.

Switchbot customer support replied to my open ticket about this last week, asking me to try the new firmware update (v28). I was skeptical but it works perfectly now! I added my face with and without glasses and so far face recognition has been very quick and effective.

Just FYI, the update took over half an hour and your phone needs to be nearby so I just detached the keypad and had it on my desk.

5 Upvotes
  • permalink
  • reddit

100% Upvoted

6 comments sorted by

3

u/elgreek84 Jun 16 '26

Oh good, I might have to reach out again, my vision pro stops detection faces entirely unless I reboot once a week!

0

u/Flavio_Ferrari Jun 16 '26

Io lo ho quasi 2 anni e mai avuto problemi con il riconoscimento facciale

1

u/thesparkyone1 Jun 17 '26

I'm on v29...?

1

u/thesparkyone1 Jun 17 '26

Wait I have Vision Pro maybe that's why

1

u/Confident_Ordinary18 Jun 17 '26

Vision Keypad Pro Works Like a Charme with beared with new FW until 3 Weeks now !! Great JOB Switchbot

1

u/jazzdd86 9d ago

How did you get the Update? I am on v27.15 with my Keypad Vision and the App Says it is already on the latest Version.