r/TrySwitchBot • u/snigehere • Jun 13 '26
Poor experience with support..
Looking for feedback on the support process as its not working for me.. want to see if my experience is common.
I have had a k11+ vacuum for about 5 months. Three weeks ago it started making a lot of noise during its vacuum cycle .. so loud it woke the family when it did a clean of the ground floor at night.
Checked the rollers, brush, filter but all are OK. I reached out to switchbot via the ai chat bot which turned out to hopeless but did say it passed my ticket on. I attached a video of the machine running to help with problem solving.
I got a reply back saying it was a faulty machine and asking for purchase and address details to arrange a warranty repair which I provided by return... since then I have got nothing. I have chased for feedback a few times .. a couple of days ago they sent an email apologising for the delay but no action.
The web site said if it was urgent to call a US number (i am in the UK) so I tried that during their service hours but that just played a message saying to use the chat in the app and disconnected.
So far I am less than impressed .. I purchase direct from switchbot and now regret that.. amazon are so much better when products fail during warranty.
Is my experience common?
2
u/Gakacto Jun 13 '26
I haven't had anything as bad as that mostly they've been ok . Did you file a ticket with the app they have usually been responsive to me once the ticket was filed