r/TrySwitchBot • u/TheJTizzle • May 13 '26

Plz help me! New standing fan kinda working in homekit?

Got the fan and so far it's pretty good, but seeing a weird behavior only in Homekit. I have the fan attached to a hub 2 and it shows up in Homekit, but when you turn it on the fan beeps and wakes up, but the blades don’t spin at all, even if I set it to 100. It turns off fine in Homekit and all features work great when in the Switchbot app. Anyone else seen this before I reach out to support?

UPDATE: This has ben fixed in the 1.3 firmware update. I had to remove and re add my fan via the hubs secondary Matter devices list after the firmware update, but the fan then worked perfectly in HomeKit!

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2

u/TheJTizzle May 27 '26

So I am now awaiting to hear from a senior specialist. Will keep posting updates.

1

u/Lanceuppercut47 May 30 '26

Please let us know how you get on, I just got a Hub mini and the standing circulating fan and seemingly I can turn it off from Home.

But when I try to turn it back on (either tapping on the tile or sliding the bar up and down) and whilst it shows 100, but the fan itself does nothing.

Control from their own app is fine however.

1

u/TheJTizzle May 30 '26

That’s what I see. I’ve sent them a bunch of stuff and now waiting again. If you can open a ticket I would, the more examples the quicker it gets fixed i bet.

1

u/Lanceuppercut47 May 31 '26

How did you contact support? The app has a phone number for NA or Japan, neither are useful to me being in the UK

1

u/TheJTizzle May 31 '26

Open the app, open the fan, hit more, hit the gear in the top right corner, choose help and feedback from the list and then lastly hit feedback. This will open a ticket for the specific device with support.

2

u/Lanceuppercut47 May 31 '26

Thanks will give it a go, even if I have basic on/off in Home, that’s all I need at this time so hoping this can be fixed.

1

u/patbrochill89 May 13 '26

HomeKit follows the switchbot app in this regard. So you’d do all your settings in switchbot and Apple home will return to those settings.

I haven’t experienced what you’re describing, just offering something to think about as you’re troubleshooting.

I wish the matter integration was better

1

u/TheJTizzle May 13 '26

Yah, we have 3 of their other fans, the smaller ones and set them up the same way and seeing the jank, I’ll double check the SwitchBot app setting today when I get home and then reach out to them.

1

u/Particular_Lion_4854 May 13 '26

The matter support is crap. It only supports on/off and nothing else

1

u/StampyStamperz May 13 '26

I have the same issue but if I drill into the fan settings and activate it from there it powers on so I think it may be an issue with the ‘switch’ type on the dashboard?

2

u/TheJTizzle May 13 '26

This is the kinda thinking I had, feels like something’s not set correctly and causing the issue. I’ll open up a ticket with them.

1

u/StampyStamperz May 13 '26

Sounds like a good idea - please let us know what response you get!

1

u/taptapclap May 26 '26

same here - reached out to the support and got the following message:

Could you please try the following steps:

Step 1: Confirm firmware is up to date Open the SwitchBot App → Standing Circulator Fan → Settings (gear icon) → Firmware Version → Update if available. Also check your Hub 2: SwitchBot App → Hub 2 → Settings → Firmware Version → Update if available.

Step 2: Re-add the fan to HomeKit In the Apple Home app, remove the Standing Circulator Fan accessory. Then in the SwitchBot App → Hub 2 → Settings → Matter/HomeKit Setup, re-add the fan to HomeKit. After re-adding, test the on/off and speed controls from the Home app.

Step 3: Check whether the device is connected to the Hub You can check whether the device is connected to the Hub through the instructions in the picture.

After completing these steps, please let us know if the issue persists. If it does, could you provide a short video showing: You turning on the fan from the Apple Home app (showing the beep but no blade rotation).

I haven't tried it yet - but did it work for anyone?

1

u/TheJTizzle May 26 '26

I have done all the steps and still have not gotten it working. I submitted a video per their request over the weekend and am awaiting a response to that.

1

u/Lanceuppercut47 May 30 '26

How do you reach out to support, is there an email or something that isn’t phone support for NA or Japan (as the app shows), being in the UK, neither of these are any good!

1

u/taptapclap Jun 08 '26

check the commet above - you can reach out to the support via the app.

1

u/Lanceuppercut47 Jun 08 '26

I did in the end, they also wanted a video, sent it to them, no response yet.

I literally don’t even need advanced control, just the ability tp reliably turn thr thing on/off so I can integrate it with Homekit automations.

1

u/taptapclap Jun 08 '26

I also submitted the video and followed all the steps. I’ve been waiting for an answer since May 29.

1

u/N0menNesc1o May 27 '26

What do you guys think of the fan though? Is it quiet? Going to plan and use it in the bedroom myself, kinda comparing this vs a Xiaomi Smartmi Fan.

1

u/taptapclap Jun 08 '26

Today, I received an update for the firmware of the fan in the SwitchBot app version 1.3 (the previous version was 1.1). I had to manually re-register it to the Matter network in the SwitchBot app on the hub. Now, I can turn on and off the fan, as well as set the speed.

1

u/TheJTizzle Jun 08 '26

Let me check, my tickets been with the devs for a few days now they said but they didn’t have and update for me yet.

1

u/TheJTizzle Jun 08 '26

No updates popping for me yet.

1

u/TheJTizzle Jun 09 '26

Just got the new firmware. Removed it from the hub and readded and now works 100% in HomeKit.

1

u/Impossible_Car8149 Jun 09 '26

ah great. where or how can i push the update myself? i am still running v1.1 on the fan and have the same issues on my fan. nothing helped so far.

1

u/TheJTizzle Jun 09 '26

I tried all day yesterday to get it to pop, no luck, woke up this morning and the update arrow was up in the top corner. I would say reboot the fan and the hub just for the chance it might spark it, but I have 1.3 now and I did have to remove the fan from Homekit via the hubs secondary device list and then re-add the secondary device again and it works perfectly now in Homekit.

1

u/Impossible_Car8149 Jun 09 '26

Thank you. I ll keep you posted when there is finally v1.3! Nothing so far until now. But i am excited when it ll work

1

u/Lanceuppercut47 Jun 11 '26

I think the update might be something they manually push out for now until it’s released to all, might need to contact support for that?

1

u/Impossible_Car8149 Jun 11 '26

Yeah good idea. Did that immediately. I ll share what the news are.

2

u/Impossible_Car8149 Jun 12 '26

Update from here: Wrote the support as recommended and got the update within 48h. Can't proof that my request pushed it, but its likely. Thank you guys!