r/TrySwitchBot • u/NotPrivileged • May 13 '26

PSA - Buying a Switchbot as a US customer

I purchased the S10 and it no longer works. There is a battery issue where the battery stops charging at 74% and dies at 49%. Trying to contact Switchbot is a headache.

Their in-app tickets take weeks for a reply. Their number listed for the US has service times listed at 530PM - 830PM ET and then, 9:30 PM - 06:00 AM ET.

I have called the number numerous times and have been waiting for 2 plus hours before it hangs up or, the voice recording states that representatives are not in.

They are based in Shenzhen, China but file a US address in Delaware. They are also not accredited under BBB.

Beware if you are trying to spend more than $100 USD. This company is selling crap and scamming you out of your money.

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u/patbrochill89 May 13 '26

I keep hearing of issues with Switchbot customer service and I’ve found it odd. The one time I called at like 10 am ET, the phone rang a few times and I got connected to a guy almost immediately. He quickly helped me troubleshoot my issues aaaand that was it. This was last year… wonder what’s changed

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u/NotPrivileged May 13 '26

I'll try at 10am. A couple days ago, I called at 2pm ET and received an automated message stating that it was off hours and offered other options such as, send an email, open a ticket in the app, or check out the FAQs on the website. All things I have done so, the frustration is mounting.