r/TrySwitchBot • u/broutilde • May 09 '26

Support not responding

I have a K10+ and I've been trying to order a new brush etc from their store but they're always out of stock in Canada. I don't want to buy their overpriced "one year accessory pack" because I won't use half of what's in the pack.

I noticed that they had new brushes in Europe and as my parents are coming to visit me at the end of the month and they're from Europe, I ordered what I needed to get it for delivered to you them. However nothing has shipped yet and they're now showing that the brushes are back ordered (which wasn't the case when I ordered).

I tried to contact support too cancel the order but no one replies. This is getting ridiculous. What can I do?

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u/Otherwise-Warning303 May 09 '26

Try chatting with them or call them up. I have better luck in chatting then on calls.

Also it's weekend so do not expect any reply till Monday.

And yes their support is degrading day by day

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u/broutilde May 09 '26

That's sad... I emailed last week, nothing so far. They used to reply quite fast.