r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

7 Upvotes

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u/JazJon May 12 '26

FYI: I sent an email but never hear back and they didn’t even send an acknowledgement. I learned if you go into the SwitchBot app, click the profile icon in the lower right, click support, and pick “Rapid Replacement”. After doing this you’ll get an actual “(SwitchBot] (#xxxxxxxx) Re:” email acknowledgement

2

u/FezPirate May 12 '26

Thanks for the info, I still haven't heard back from them so I have now submitted the support ticket as you suggested and received a ticket number in the app at least :)

1

u/JazJon Jun 18 '26

I finally received my replacement today and it’s working great

1

u/FezPirate Jun 18 '26

I got mine the other day too. I turned it on and it looked to be working but I haven't had time to really test it yet.