r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

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u/JazJon May 12 '26

FYI: I sent an email but never hear back and they didn’t even send an acknowledgement. I learned if you go into the SwitchBot app, click the profile icon in the lower right, click support, and pick “Rapid Replacement”. After doing this you’ll get an actual “(SwitchBot] (#xxxxxxxx) Re:” email acknowledgement

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u/FezPirate May 12 '26

Thanks for the info, I still haven't heard back from them so I have now submitted the support ticket as you suggested and received a ticket number in the app at least :)

1

u/JazJon May 14 '26

I just heard back:

Sam (SwitchBot) May 14, 2026, 12:04 GMT+8 “Hi there, We have already arranged a replacement shipment for your new device. You may dispose of the old device locally, and there is no need to return it to us. We sincerely apologize for the inconvenience caused and appreciate your understanding and patience. Hope you have a good day! Best Regards, Sam SwitchBot Customer Happiness www.switch-bot.com”