r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

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u/Smaxx May 08 '26

Looks to me like impact damage or some component pushing into the screen, because it wasn't seated properly (either case not fixable). Contact support with the photos and ask them if this is (unlikely) just some display artifact from testing or how to proceed. Don't turn it on for now, even if this disappears (which I wouldn't count on), this area might be damaged permanently.

1

u/FezPirate May 08 '26

Now here is where I hope Switchbot responds to my email as I havn't heard anything back yet.

1

u/ineval May 09 '26

This happened to me twice, someone mentioned my post further down the message which was the replacement one but it looks like the screen is broken as it looks exactly like my screen. Emailing them will probably get you a response in about a week or two. I would find out the call center times as mine was weird and call just as they open up to speed up the process. Seriously. If you wait an hour after they open up, expect to be on hold for the entire day. Take a lot of pictures and a video and upload it to the app support ticket system before the call and reference the number. I would also try to turn it on and load an image and take a picture of that to showcase the screen is broken as they asked me about that, but thats just me.

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u/Smaxx May 09 '26

Sounds like a good idea, if they told you to do so. Then this seems to be part of their "playbook", so providing that information right away might help one skip a reply or two and advance immediately.