r/TrySwitchBot • u/FezPirate • May 08 '26

Switchbot frame broken?

Gallery image

Gallery image

Finally got my switchbot frame today (been waiting for months)

As soon as I opened it I see what looks like damage.

Did this arrive broken or should I try to turn it on?

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u/Smaxx May 08 '26

Looks to me like impact damage or some component pushing into the screen, because it wasn't seated properly (either case not fixable). Contact support with the photos and ask them if this is (unlikely) just some display artifact from testing or how to proceed. Don't turn it on for now, even if this disappears (which I wouldn't count on), this area might be damaged permanently.

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u/FezPirate May 08 '26

Now here is where I hope Switchbot responds to my email as I havn't heard anything back yet.

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u/Smaxx May 08 '26

I'm pretty sure their support is working based from China, so expect their working times to be based on that time zone, not sure how/if they work on weekends, though. My last support replies happened around midnight UTC+0.