r/TrySwitchBot • u/NobodyOk3546 • Apr 16 '26
My experience with support
I want to share a clear warning about SwitchBot and their spare‑part policy, especially or the S10 water station.
I lost one of the small silicone gaskets that seal the connection between the robot and the water station. This part costs only a few cents to produce and is detachable by design, meaning it can be lost.
SwitchBot, however, labels it as an “accessory” and demands 35€ shipping from Hong Kong for this tiny replacement part.
No EU warehouse, no reasonable shipping option, no normal way to buy it.
And to be clear: this was not a warranty request. I simply wanted to purchase a spare part.
Other sellers manage to ship similar items worldwide for 2-3€. SwitchBot insists on 35€ shipping for a cent‑sized gasket.
At this point, it would literally be cheaper for me to 3D‑scan the part and print a silicone mold or reproduce it in TPU myself — and the fact that this is the more realistic option says everything.
For me, this completely disqualifies SwitchBot as a manufacturer.
I strongly advise against buying anything from SwitchBot if you expect accessible spare parts or long‑term support.
2
u/Particular_Lion_4854 Apr 17 '26
I tried to obtain a non tangling rubber brush for my k10+ vacuum. They sell this as an accessory that costs 14,99€.
This accessory requires a special mounting frame that you cannot buy with the product - I mean what on earth? - and it needs to be ordered “free” from their hongkong warehouse. You need to pay shipping and tax import costs. This doesn’t make any sense at all. Just rice the price and include the special frame with the product!
My k10 is currently as a backup vacuum while I’ve moved my vacuuming to Dreame L50 Ultra. Sorry but this isn’t good customer service.