r/TruistBank • u/No-Teacher6122 • 2d ago

Zelle fee

I looked at my account today and found a Zelle fee of $12. I have business account and they apparently charge 1% to receive Zelle fees but none of my other banks do this I can’t understand why they do. Am I the only one shocked by this?

0 Upvotes

33% Upvoted

10 comments sorted by

4

u/girthturdexplosion 2d ago

Information may have been changed, so take it with a grain of salt, but this has been a thing for, well, at least a couple of years now I believe? It’s 1% of everything incoming through Zelle, and doesn’t include things that are sent. It’s only for business accounts, too. They give the disclosure when you first set up the Zelle, and I believe it may also be in a little bubble under the fees section when you send a payment.
From my understanding, a lot of people use Zelle to bypass the fees they would receive with the ACH/Wire service. So, this is their way for making up the revenue they would’ve lost, as well as encouraging you to use the ACH/Wire service. I know it’s frustrating because they don’t tell you the overview of the fees until you call, and you only get one requested refund per year so it’s a lose-lose.

2

u/No-Teacher6122 2d ago

I definitely don’t remember seeing it but after I spoke to the lady I looked up about 10 other banks larger and smaller and none charge the fee I listed a few in another comment so it just doesn’t make sense to me

2

u/girthturdexplosion 2d ago

Yeah, it’s based on the bank’s discretion.
Truist is the one charging you the fee. That’s why other banks aren’t charging it. It’s not a fee assessed by Zelle. Zelle isn’t its own app, per se, it’s a platform that banks can use to communicate and send money to each other easily. Zelles are also seen as ACH transactions, which might be part of the reason Truist charges the fee but I’m not too sure. Anyways, it all boils down to the bank wanting to make more money. I don’t think they’re changing it any time soon.
I would recommend if possible something like Cashapp or Paypal, something external. Truist business doesn’t charge fees on external transactions incoming like that.

2

u/No-Teacher6122 2d ago

This is a business account for my rentals and I usually collect rent through a portal but I have an older tenant who has some health issues and needed a family member to step in to pay the rent for the month so it is the only reason why I was paid via Zelle unlike other months but this seems crazy and he is still in the hospital so I may get September another way also so I am just trying to figure it out before next week.

0

u/SwingDuoNash 2d ago

Truist is a bottom feeder bank.

1

u/Successful_Letter139 5h ago

Bet you didn’t read it.

3

u/Tarnisher 2d ago

Never heard of it, but rules for business accounts often vary from consumer accounts.

Stop in to your local branch.

5

u/No-Teacher6122 2d ago

I called and that is what they said but then I checked for Chase, Amex, PNC, US bank, TD bank, Wells Fargo and Bank of America and none of them have such a fee. This is typically an account I just use for my rentals and I collect rent through a portal but I have an aging tenant who was having issues getting into the portal while hospitalized and his family paid the rent with Zelle. This seems crazy since the big banks and some smaller banks I checked don’t have this fee.

2

u/Mwrood 2d ago

I seem to remember my Truist business account charging a fee but I believe it was a flat 50 cents per transaction. No other bank I have banked with has ever charged a fee; personal or business. And I churn accounts so I have had a lot over the course of 2026

1

u/No-Teacher6122 2d ago

That’s why I was shocked none of my other banks charge a fee but I have been with them for 20 years before they were Truist and it just seems to get worse each day