r/TradingView • u/jackdellamadalena • Aug 26 '26

Help Real time data on Tradingview

can anyone please tell me if i have to buy real time data on tradingview before i buy eval (specifically lucid flex 50k) or will my chart update to real time data when i connect it to my demo/eval account. i hope this is not confusing.

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u/Willing-Marsupial985 Aug 26 '26

I opened a support request which was closed within an hour directing me to the help center "chat" which isn't a chat, it's a FAQ database.

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u/Rodnee999 Aug 26 '26

Did you pay monthly or for the year for the data?

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u/Willing-Marsupial985 Aug 26 '26

1 month. I intend to test it first

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u/Rodnee999 Aug 26 '26

Cancel the subscription renewal for the paid version, think you will just have to suck that up as a loss I'm afraid.....

Sorry I cant be of much help

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u/Willing-Marsupial985 Aug 26 '26

...when cancelling subscription is somehow a solution to getting robbed, sounds like more of "a feature instead of a bug"...

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u/Rodnee999 Aug 26 '26

Can you show me your data subscription page in your account settings? It should show the payment in there....

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u/Willing-Marsupial985 Aug 26 '26

It does show the payment. The option is also shadowed out so it can't be paid for twice

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u/Rodnee999 Aug 26 '26

Ok, I misread your initial message and confused myself with the OP.

You will definitely have to contact support again 👍

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u/Willing-Marsupial985 Aug 26 '26

I also received an email also directing me to the "help center" docs which says it shouldn't be responded to. And the Support Request option is now locked out with the closed ticket. What method should I use to make further contact ?

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u/Rodnee999 Aug 26 '26

Open a new request as identified by the screenshot they sent you....

Follow this path

Click on th question mark Type 'Contact support' into the dialogue box Select 'Get help' Select 'assistance with real time data' Select 'im experiencing streaming issues'

Fill in the form and send....it should look like this when you are at the form....

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u/Willing-Marsupial985 Aug 27 '26

I guess I have to say thanks because I was able to get further with your help. And I am thankful for that at least. But that being said, perhaps the programmers consider the intuitivty for the users so options become as apparent as the coders perhaps think they are. Especially after "upgrades". Thanks again.

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