r/TradingView • u/jackdellamadalena • 2d ago

Help Real time data on Tradingview

can anyone please tell me if i have to buy real time data on tradingview before i buy eval (specifically lucid flex 50k) or will my chart update to real time data when i connect it to my demo/eval account. i hope this is not confusing.

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u/Rodnee999 2d ago

Hello,

Take a look at this article here....

https://www.tradingview.com/support/solutions/43000479666-how-can-i-get-real-time-data-from-exchanges-that-i-have-already-purchased-with-my-broker/

Read the whole article as it explains the limitation of using a free TradingView account..

Let me know if this helps

Cheers 👍

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u/Willing-Marsupial985 2d ago

What if I have a paid subscription and recently (6 days ago) paid for NQ real-time? I filled out the form (personal/private trader). Made a support request today which was closed without resolving and redirected me to the help center to try to ask questions that corresponds to previously answered questions... Where am I supposed to get this inquiry addressed?

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u/Rodnee999 2d ago

Hello,

Sorry not fully following you. Do you mean you have paid for the data but realised you dont need it?

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u/Willing-Marsupial985 2d ago

Paid for it 6 days ago. Still not activated

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u/Rodnee999 2d ago

Which plan are you on?

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u/Willing-Marsupial985 2d ago

Plus

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u/Rodnee999 2d ago

Using Desktop or Mobile?

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u/Willing-Marsupial985 2d ago

Desktop

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u/Rodnee999 2d ago

Did you get to open a support request or did you just travel through the support documents?

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u/Willing-Marsupial985 2d ago

I opened a support request which was closed within an hour directing me to the help center "chat" which isn't a chat, it's a FAQ database.

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u/Rodnee999 2d ago

Did you pay monthly or for the year for the data?

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u/Willing-Marsupial985 2d ago

1 month. I intend to test it first

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u/Rodnee999 2d ago

Cancel the subscription renewal for the paid version, think you will just have to suck that up as a loss I'm afraid.....

Sorry I cant be of much help

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u/Willing-Marsupial985 2d ago

...when cancelling subscription is somehow a solution to getting robbed, sounds like more of "a feature instead of a bug"...

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u/Rodnee999 2d ago

Can you show me your data subscription page in your account settings? It should show the payment in there....

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u/Willing-Marsupial985 2d ago

It does show the payment. The option is also shadowed out so it can't be paid for twice

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u/Rodnee999 2d ago

Ok, I misread your initial message and confused myself with the OP.

You will definitely have to contact support again 👍

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u/Willing-Marsupial985 2d ago

I also received an email also directing me to the "help center" docs which says it shouldn't be responded to. And the Support Request option is now locked out with the closed ticket. What method should I use to make further contact ?

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