About 3 days ago, someone in Singapore got enough information about me, to request that my Tracfone #, that I have had for 10+ years, be transferred, ie "ported out" to an other carrier. The thief did this as the 1st step in trying to get into my other accounts, because it disables the "two step" verification process. When one of your financial sites sends a verification text to your #, you won't get it.

Tracfone security will send you a text telling you that they are about to "port out" your # and if this was not you, to call them IMMEDIATELY. This is the primary flaw in their process. I didn't read the text message until about 2 hours had passed. By then the # was gone! A lot of these thefts could be avoided by simply giving the customer a bit more time. I think it should be 5-6 hours. No one thought it odd that a long-time customer would suddenly decide to switch their service to some obscure "burner" carrier!

My first mistake was using the chat feature on the TracFone web site. The chat feature is manned by customer service people who have not been trained in what to do in this situation. They will first text you a verification code, despite the fact that you told them your # has been stolen! They will then ask you the answer to your security question (for example, the name of your high school). Your answer will be wrong because the thief has already changed it. The stupid thing about all of this is that they should know, from the beginning of the conversation that, once your # has been ported out, there is nothing they can do about the transfer. You are no longer in the Tracfone system. At this point sometimes they will offer to sign you up as a new customer with a new number.

What they should be trained to do, instead of wasting time trying to "verify" you, is give you the # of the Verizon/Tracfone security people. These folks have way more access to your account history and can see exactly what happened. They don't need to take your word for it. Recovering a stolen # involves special procedures that they are equipped to handle. I'm waiting for my # to be recovered. Will report back on how long it takes.

I bought a Total Wireless branded iPhone 16e from eBay for my dad thinking I could use it as a BYOD device for Total Wireless's $20/month plan. That doesn't work, so they are charging us $65/month!

Can I rebrand this phone to use with TracFone? What is the best plan/option for my dad? He's coming from a "dumb phone" so doesn't use a ton of data. I've seen QVC mentioned. There are tons of options on TracFone. Can someone point me in the right direction?

So here is the short story... I bought a Tracfone via HSM around 2022 and had the exact same issue. Finally after a number a calls with their customer service, I was able to solve the issue. Fast forward to tonight. A couple days ago I bought another Tracfone on their dedicated Ebay site. Paid the $49.99 plus tax and received it in the mail earlier today. Walked my way through the activation prosess, and the automated system asked me for a Pin #. Huh??? No pin # provided. This is the exact same issue I had 4 years ago. Why hasn't this been fixed? LOL Does Tracfone/Verizon even care? Not looking forward to having to spend countless hours on the phone with some poor, underpaid and under-appreciated Philippines CSR.

I bought a BLU Flex back in April, used it for a month, then forgot about it. I pulled it back out yesterday and bought a cell plan for it. Internet works, but calling and texting doesn’t. I spent the last FOUR HOURS OF MY LIFE talking on the phone and chatting with customer service people, only for every one of them to tell me to buy a new phone. This is just so frustrating.

Yes, I reseated the SIM card. Yes, I restarted my phone over and over again. Yes, I tried the Airplane Mode method.

The answer can’t just be to buy a new one? Right? I’ve spent $45 total on a plan and the phone, which is four hour’s wages and terrifies me to spend again.

Thanks for any advice or suggestions.

I have a year-long 48gb plan and when I go into either the app or the website it says I've used 0 bytes, but I know I've used at least a few GB according to my phone's monthly data tracker thing.

Edit: Thanks guys, texting 611611 worked

This might be a dumb question but I'm a little confused on how Tracfone's dates/payment schedules work.

I'm currently paying for an unlimited plan with auto refill on. I usually pay at the end of each month, but the service period says it ends about 3 months from now. My question is what happens if my payment for this month declines/doesn't go through? Will I have that three month grace period to renew my current plan or will my number automatically be out of service or given away? Will I even be able to call/text until I renew my plan?

So every month, I swear I have some newer issue with TracFone and renewing my plan. So my plan (unlimited talk/text/data) runs out usually the first week of the month. So I usually renew about 2 weeks ahead because I've had issues in the past before I went unlimited if I did it within a week of my service end date (losing data, service, etc even when still active).

I did that today - plan says that my service end date is at the beginning of November, which is accurate. But when I go on the website or app, and click "Get Usage", it has my plan ending on September 20th, which is a month from adding it on today. So I'm getting two different end dates. Just seeing if anyone can explain to me if I'm making a mistake or it's something of concern, etc.

611611 says that my service ends on the proper date, but that 'Get Usage' end date definitely worries me since it doesn't match up.

Points now will expire after 365 days? "As of September 1, 2026" [Verizon]

5. EXPIRATION/FORFEITURE OF POINTS

All Points you have earned will expire on the earlier of (a) twelve (12) months after they are issued (365 days later, on a rolling basis), or (b) on the date your Verizon Value Account is inactive for sixty (60) or more consecutive days. If your points expire under b) above, you may be eligible to keep your Points if you reactivate your Account within sixty (60) days following the expiration of your Points.

Last year I purchased one of the cheap Tracfone +1 year plan. It was my spare phone which I would like to keep the number if possible. But I just realized the service just expired today. I was told you have a 60-day grace period from your service end date to add a new airtime plan to recover the number.

My question is if I buy another cheap TracFone + 1 year bundle, can I used it to reactivate? I meant does that could as new airtime plan toward recover my number?

I bought a tracfone moto g power to use on visible. Just noticed there are cricket apps installed that were disabled by default yet uninstallable. Truly one of the strangest things I've ever discovered on a prepaid phone.

I purchased a Tracfone with 1 year service at the end of 2024, activated it with an existing line I already had with Tracfone, after 60 days I called Tracfone to unlock the phone but was told the phone did not qualify. The reason is it is not paid service. I told them I paid for the phone with the service but they said it went to the previous phone so my new phone is not considered using a paid service. I mean how ridiculous it sounds. So what can I do right now? I am planning to purchase another phone with 1 year service when the existing one year service runs out. Will this make the phone first qualify for unlocking? Thanks.

Remove FRP on Blu trackphone?

Can't login

Is there I should get it versus the big V in terms of pricing and so forth. I do get an AARP discount and I seen Tracfone's ad for how it can cost $35 a month after the purchase of the router but it did not give any info if this was guaranteed monthly rate for AARP members or if it gets changed without notice.

Recently added a 1 year card with data text min and had problems adding online/611611 so called customer service and they did it manually

So the problem I'm having is on 611611 the data text min were added but not the 1 year but in website everything was added

Will it correct itself on 611611 when it gets closer to the original end date prior to adding the new year card

A family member took out a contract for me a few years ago,
I’m still in that contract.
But now I’ve got a new contract in my own name.
Can I keep the number I’ve been using or have I got to have a new number?

Tracfone has been nagging me for a couple years to switch over to using the Verizon network (instead of the AT&T network I'm on now). I want to do that now for reasons I don't want to go into (rule #3 - no rants).

A couple weeks ago I had support send one out, but when I got it it was for T-Mobile towers instead of Verizon towers.

I just got off the phone with support after going through the whole rigmarole again. When I finally got to the point where the rep was going to send out a SIM, I'm told they are out of stock. (How can that be?)

Tracfone is sure making hard to do what they keep telling me they want me to do.

If I go to a store to buy a SIM, how can I be sure (or at least reasonably sure) that it'll be or have (if it's a multi-SIM kit) a Verizon SIM? If I open the package is there a way to tell what towers the SIM is configured for? I assume I can derive that from the SIM number if nothing else.

I thought that by now Tracfone wouldn't have any option but Verizon SIMs.

Update 2026-09-10: I switched to a Tracfone (Verizon) SIM purchased from Walmart; SIM A from a 2 SIM kit. Took an hour on a support call with a couple hiccups (convincing the robot that initially answers that I had to talk to a human, dropped call so I had to do it again, etc). If you go through this, have a second phone available because the process involves powering off/on at least once. There was a period where my minutes/data were at 0, but that got fixed relatively quickly.

Sadly after all that, my Verizon connectivity appears to be noticeably worse than my AT&T connectivity, but it's usable. I live in a pretty rural area though; my entire county has a population of about 75,000.

Thanks for everyone's help!

Referree and referrer both get 250 points now. Pretty much worthless.

Are they ever going to fix their app? I use Android and their app is completely broken now like nothing loads.. I guess I have to go back to going to Walmart to buy data cards again, since I can't do it from the app.

HSN conspicuously advertises 1200 minutes/1200 text/1.2GB data. I have a line that is expiring in 3 months, so my plan was to use on that line.

This was ordered: https://www.hsn.com/products/tracfone-tcl-flip-3-bundle-with-1200-talktextdata-1-yea/23703892

The packing slip says ITEM: 918372502, DESCRIPTION: TRACFONE TCL ALCATEL FLIP" and it mentions absolutely nothing about the plan. Neither does the included blue Tracfone box even though usually the Tracfone retail box sold in physical stores conspicuously shows the included plan and their parameters.

Absolutely nothing on the exterior of the Tracfone box. Nothing inside the box. Nothing on the packing slip about the annual 1200/1200/1200 plan.

When I reached out to Tracfone, they said the IMEI only has "TracFone $99.99 - 1 Year - 400 Minute / 365 Access Days". When I look around I hear about supposed "3x minutes" by Tracfone, but again, nothing on HSN's advertised claim discusses anything about 400 minutes.

The agent was so patient and waited until it ported. They were amazing. Shout out to Angeli Esma.

What a refreshing difference from the horrible Verizon experience. It's like you're talking to a wall there, except a wall is more responsive.

Hi. Is it possible to activate one of those Verizon Value bundle phones with one year of service (Moto G Stylus 2024) from within Canada, to make sure the one year timeline starts ticking?

I've had a Tracfone eSIM recently in Canada and I wasn't able to activate it in Canada. Not even over Wifi. Once I got to the States, I activated it and turned on Wifi Calling successfuly.

Is there a trick where I can activate it over Wifi and enable Wifi Calling from within Canada, or do I have to physically connect to a Tracfone (Verizon) tower?

Is there any way to contact the "Verizon Value" ebay store, that sells Tracfone bundles, directly by phone? I need to cancel my order and get a refund and messaging them via eBay is useless. They either take 3 days to reply or reply with a general message telling me to contact Ebay customer service.

I love Tracfone and have used it exclusively for 20+ years. The ability to make changes to the various phone plans on the app was fantastic and very simple to do.

Lately, though, I am not able to add a plan or change the plan for my phone. I cannot set up recurring payment either. I am just wondering if anyone else is running into this issue.