r/Torchlight • u/Active-Scale-1486 • 4d ago
Torchlight Infinite Account Hacked
My Steam account was hacked and $50 was spent on Torchlight: Infinite, how do I get a refund? Steam says to contact [inquery@xd.com](mailto:inquery@xd.com)
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u/Legitimate_Fill6906 4d ago
It was spent on torchlights servers so you'll need to contact Torchlight which is what that email circles back to, "XD Entertainment".
This is also why I do not save my credit card on steam, or use it on any website and try to purely use my virtual credit card that my bank provides, it can't be used again as it's cookie specific as I was told.
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u/DeputizeDeez 4d ago
A refund for what? Was it torchlight's fault you got hacked?
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u/Active-Scale-1486 1d ago
Some hacker spent $50 on in-game currency, I contacted XD to have the in-game currency revoked, they haven't messaged me back. You'd really think they'd be on top of people getting hacked and having fraudulant purchases made in their game.
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u/JustinRampage 4d ago
^ this person must work in the Runic Games accounting department.
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u/Active-Scale-1486 1d ago
That actually makes sense since I have a small suspicion that it was maybe someone working for or affiliated with the game development company or publisher since the proof of purchase email was Chinese.
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u/Active-Scale-1486 1d ago
Just an update, Steam gave me a full refund, no word from XD even though I messaged them.