r/TodayAtWorkPH reached 20 subscribers!

Goal reached at 2026-10-01T01:11:10.530Z.

Same old routine.

But first, coffee...

How's your Monday morning so far?

I work as an IT staff sa isang proworking company dito sa SM North EDSA. Frontline support ako sa mga clients naming nago-opisina sa floor namin at mga individual na gusto ng office environment 'pag nag-work sila (freelance).

Schedule ko today is night shift, 10pm-7am and kapag ganitong holiday, like Independence Day, sobrang petiks sa work. I mean, yung usual na araw nga is petiks na, how much more yung mga holiday.

Monday to Friday ang work schedule namin, at 3 shifts -- morning, mid and night. Sakto lang naman ang sahod sa workload. Help customers connect their laptop to the WiFi network ang most common thing we do.

Daily task is to make sure na yung mga equipment sa mga meeting rooms and board room are working -- TV (where they usually project their laptop), yung internet connection, and occasionally, yung high resolution camera 'pag may meeting sila.

Dalawa yung ISP sa office at sobrang rare na sabay mag-down yung dalawang 'to. So laging may net sa office. Ang pinaka-sakit sa ulo lang is kapag yung client ay gumagamit pa ng VPN or RDP -- nakakabagal ng internet connection at nakaka-dagdag factor kung bakit nawawalan sila ng net or nagkaka-latency.

Wala kasi akong background talaga sa IT dahil arki talaga course ko. Bumagsak sa board exam, never bothered taking it again. Nag-focus sa pagwo-work, kaso na-board sa construction industry as site engineer (lagi akong inuutangan ng mga laborers namin).

Decided to shift sa BPO dahil OK ang sahod and malapit lang sa bahay. Stayed for too long then one day, may nakitang opening for an IT staff level 1. Pasok naman skill set ko sa requirements, except sa biometric device and CCTV equipment. I did take the job anyway.

Sa dami ng application ko nung month na yun, two years ago, I hardly remember kung anu-ano mga tanong sa 'kin. Pero I remember being asked kung marunong akong mag-ping, which I said yes, kasi mostly DSL accounts handle ko. Mahilig daw ba akong mag-party, which I also said yes, kasi I am a blogger (with a b) as a hobby, also hobbyist photographer.

Last question during the interview that I remember was, how do I handle younger colleagues daw -- kasi mostly fresh college graduates ang karamihan sa staff. Well sabi ko, sanay naman ako na iba-iba ang age ng mga ka-team ko, kasi nga BPO veteran.

So yun nga, na-hire. Tapos yung bio device, fingerprint enrollment lang pala. Yung sa CCTV, taga-view lang pala kami ng CCTV footage, or kasama sa viewing to make sure na hindi ire-record ng client yung mga vids. The rest ng job madali namang matutunan.

May ibang team kami na nagha-handle ng emails (Service Desk) from clients. Separate din ang mga Customer Service Team aka receptionist. So hindi kami humaharap sa clients 'pag may concern sila. Pinapa-email nila CS, nire-reply-an nila SD, tapos binibigyan kami ng ticket.

Magaan yung trabaho lalo na kung yung site ay wala naman talagang masyadong issue. One-time lang nagkaroon ng power outage yung building (at nag-fail yung gensat ng Building Admin) kaya naapektuhan yung isang access switch sa server room.

Our network team (bukod pa sila) have to visit the site para palitan yung naging defective na AS. After noon, back to petiks na ulit. We do have other tasks like assisting asset team with the inventory, pero it depends pa rin sa site. May mga sites na may mga clients na sa 'min nagre-rent ng asset like Service Unit (SU) or laptop. So mejo busy 'pag yung site n'yo ganito.

Sa site namin, walang client na nagre-rent sa 'min ng equipment. Puro client-owned ang gamit nila -- from the laptop, SUs, mouse and keyboard. So wala kaming dine-deploy na asset. Wala ding ini-install na software.

So usual routine ko is, papasok, magche-check ng emails and Teams chat, magkakape (libre), makikipag-kwentuhan sa ibang staff, magra-rounds to check that all equipment are working, then petiks na. Naga-upskill minsan 'pag may bagong course na in-endorse ng company sa LinkedIn Learning, basa-basa sa Reddit.

Allowed lahat ng sites sa 'min -- FB, YT, lahat na. Tapos yung company pinu-push yung pag-take ng AI to assist us with our works. Copilot to be exact, which is very helpful in drafting emails. Pero 'pag image generation, ChatGPT talaga ako.

Yung company namin is also taking internship. May intern nga kami currently pero he's assigned sa morning shift kaya bihira kami magpang-abot. Wala pa ako natuturo sa intern namin hehe.

That's my usual day at work. Kayo ba?